RAYUS now offers DailyPay! Work today, get paid today!
The shift for this position is M-F 8:30am-5pm with Rotating Saturday's.
RAYUS Radiology is seeking a Front Office Associate to join our team. We aim to challenge the status quo by highlighting radiology as a critical first step in diagnosis and treatment. Join us and shine brighter! As a Front Office Associate, your responsibilities include providing patient and referring professional services by answering phones, scheduling appointments, greeting and registering patients professionally and sincerely, among other duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Registration (55%)
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Greet and check-in patients for imaging services; register demographic info and process payments and copays.
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Answer phones efficiently and courteously.
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Field calls appropriately for center staff.
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Act as liaison between technologists and patients, relaying messages about scanner status and clinic info.
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Maintain the front office lobby, organize magazines, coffee supplies, and assist with general cleaning.
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Order office supplies as needed.
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Maintain patient information sheets.
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Push imaging via electronic interfaces.
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Complete confirmation calls and provide patient preparation instructions.
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Fax reports, billing info, and medical releases as requested.
- Insurance (20%)
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Verify patient's insurance details.
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Pre-certify exams with insurance companies.
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Obtain insurance authorization.
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Handle release of information requests following company guidelines.
- Scheduling (20%)
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Arrange transportation, interpreters, and accommodations as needed.
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Enter and submit patient exam orders.
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Verify order and exam schedule consistency.
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Schedule referrals and obtain necessary authorizations.
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Schedule walk-in patients.
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Process image order requests from physicians and patients.
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Maintain an up-to-date database of referring physicians.
- Other duties (5%)Perform additional duties as assigned.
Required:
- High school diploma or equivalent.
- Knowledge of Microsoft Office.
- 1-2 years customer service experience.
- Proficiency with computer systems and typing.
Preferred:
- Previous medical office experience.
- Knowledge of medical terminology and office procedures.
- Insurance knowledge.
- Bilingual abilities.
RAYUS is committed to delivering clinical excellence across communities in the U.S., driven by our passion for and superior service to referring providers and patients. Our foundation is built on brilliant medicine, team, technology, and services---aimed at providing the highest patient care.
Join our team and help us shine a light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
We offer benefits (eligibility-based) including medical, dental, vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO, holiday pay, and more! Visit our careers page for details: www.rayusradiology.com/careers.
