Our client who is a 3PL is looking for an IT Manager to join their team.
· Provides technical support to end users, quickly addressing hardware, software, and network issues.
· Installs, configures, and maintains computer systems, software, and peripherals.
· Responds to service requests and incidents through various channels, ensuring that issues are resolved quickly.
· Documents technical issues and resolutions in a ticketing system for tracking and analysis.
· Collaborates with IT teams to effectively resolve complex technical issues.
· Performs routine maintenance tasks such as updates and virus scans to enhance security.
· Helps set up new workstations, printers, and mobile devices for employees.
· Provides training to users on cyber security policies, procedures and best practices.
· Contributes to the improvement of IT support processes and documentation.
· Participates in IT projects and initiatives to support organizational growth.
· Analyzes data to derive insights and identify relevant KPIs.
· Collects and analyzes feedback to improve processes and services.
If you are interested in this role please apply now!
