Job Description The Opportunity
What You'll Do
Complete responsibility for accounts receivable procedures for a portfolio of properties including but not limited to:
- To always provide an exceptional customer experience
- To oversee the resident maintenance and billing processes
- Ensure internal control reports are received timely and have appropriate approvals and ensure compliance to corporate policies
- To ensure leases are accurately completed and are reflected accordingly in the billing system
- Review census for accuracy and timely processing of resident movement (move-ins, move-outs, room changes, rent changes, etc.)
- Apply bank deposits against outstanding resident amounts as soon as information is received
- To calculate resident yearly rent increases and distribute monthly by the due date
- To follow up on resident refunds, current and stale dated
- Timely processing of NSF payments and follow-up with the property on payment
- Monitor and track collections activities for all accounts over 30 days
- To prepare monthly detailed outstanding analysis for properties on the top 10 list
- Generate and distribute the properties' monthly billing report and EFT in accordance with the set deadlines
- Follow up with properties at month end to have a timely closing of the books
- To establish effective working relationships with management in the homes and provide support and telephone training as required
- Respond in a timely and clear manner to all properties and residents' queries
- Update and maintain residents' securities and last month rent deposits listings in the system
- To proactively identify opportunities to improve receivables processes
- To develop and maintain procedures for receivables processes
- Other duties as assigned by the Manager
Experience What You'll Bring
- Functional -- Accounts Receivable: 4--6 years
- Bilingualism French \& English is required
Education
- College diploma or University degree
Skills \& Abilities
- Strong knowledge of the Accounts Receivable cycle and how it relates to finance
- Knowledge of Microsoft Word and Excel (intermediate)
- Experience in Yardi considered an asset
- Ability to work under pressure and multi-task
- Ability to work independently
- Strong organizational skills
- Strong communication skills
- Strong customer service skills
- Strong attention to detail
- Excellent understanding of the Accounts Receivable Policies and Procedures
- Demonstrates Chartwell's values of RESPECT
What We Offer
- Purposeful work that supports our vision of Making People's Lives BETTER
- A supportive and welcoming team guided by Chartwell's RESPECT values
- Learning and growth opportunities within a nationally recognized organization
- Competitive compensation and group benefits
- A safe, inclusive, and respectful workplace where your voice is heard
About Us
Chartwell's commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email *************@chartwell.com or call 1-888-663-6448.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
