Join to apply for the Administrative Support IV - Accounts Payable Contact Centre Agent role at Alberta Health Services
Your Opportunity:
Are you looking for an opportunity to help people? Do you want to be part of a team that supports our Finance Vision of Satisfied Customers? The Accounts Payable Contact Centre may be the job for you! It is the first point of contact for support and inquiries for all internal and external customers of accounts payable. Our agents provide customer service by phone and email (no face-to-face interaction). We handle a high volume of inbound calls and emails, providing helpful, timely, and professional responses. Knowledge of accounts payable processes, effective communication, and keyboarding skills are beneficial. Our primary customers include suppliers, employees, and physicians. The team responds to inquiries such as invoice or payment status and provides navigation support on finance systems and processes. This position can be on-site or remote within Alberta, subject to manager approval, operational needs, collective agreement, and your ability to meet remote work conditions. The initial training will be on-site in Red Deer, with a possible transition to remote work at the supervisor's discretion.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills to support complex procedures, practices, and initiatives within a department or program.
Additional Details:
- Location: AHS Michener Bend, eligible for remote work within Alberta
- Union: AUPE GSS
- FTE: 1.00
- Start Date: 26-MAY-2025
- Hours: 7.75 per shift, days pattern, Saturday/Sunday off
- Salary: $26.07 - $31.68
- Classification: Administrative Support IV
Required Qualifications:
Some post-secondary education.
Additional Required Qualifications:
Minimum 6 months' experience in a contact centre providing customer service by phone and email, or a similar environment. Plus, at least 2 years' experience with high-volume invoice processing in Oracle E-Business Suite or similar ERP systems OR a post-secondary diploma in accounting or business administration with an accounting focus.
Preferred Qualifications:
Experience with contact centre software, Adobe Acrobat or similar PDF editing software, and intermediate Excel skills.
