High-Net-Worth Claims Adjuster

Aviva Canada • Markham, Ontario, Canada • 3h ago

Join to apply for the High-Net-Worth Claims Adjuster role at Aviva Canada.

We are seeking an experienced Senior Ovation (High-Net-Worth) Claims Adjuster.

This role will be hybrid, offering the flexibility of both remote and in-office work.

What You'll Do

Investigate and negotiate high-net-worth auto and property claims in accordance with Aviva's standards.
Manage payments to vendors, customers, and experts.
Maintain data accuracy in Aviva systems.
Analyze claims estimates, negotiate, and settle claims.
Interpret and apply policy coverage related to the loss.
Communicate policy coverage and benefits to customers.
Investigate and document cause of loss and claim value.
Work in a low-volume phone queue environment as a first responder.
Review and approve vendor estimates for repairs or replacements.
Maintain relationships with internal and external partners.
Acquire and maintain appropriate provincial adjuster licenses.
Manage customer relationships and claim outcomes.
Coordinate fieldwork when necessary.
Identify and react to exposures during storm and disaster events.
Ensure financial elements of claims are managed effectively.
Identify and report suspicions of fraud or irregularities.
Continuously improve customer experience and outcomes.
Ensure compliance with regulatory and legislative requirements.

What You'll Bring

Minimum 4+ years of first-party claims handling experience.
Experience with high-net-worth or VIP claims preferred.
Proficiency with claims management software such as CoreLogic, Xactanalysis, Xactimate, etc.
Industry designation like CIP or FCIP is preferred.
Relevant educational background or equivalent experience.
Strong technical knowledge of personal insurance.
Excellent communication skills.
Computer proficiency.
Analytical and decision-making skills.
Bilingualism is an asset.
Adjusting licenses for certain provinces are assets.