About the Team:
As part of the Global Business Growth \& Automation (GBGA) team, we are at the forefront of innovation within Salesforce. We partner with our internal product, business technology, sales, and revenue teams to deliver cutting-edge tools and platforms for Salesforce employees. We are an agent-first organization, using our own technology to augment our workforce with autonomous agents. We work deeply within the Salesforce platform to ensure that we are Customer Zero, making the most of the Salesforce platform by rapidly launching new features to our employee base as they are released.
Role Overview:
Our team is focused on measuring the impact of GBGA initiatives on the wider Salesforce business. We provide data-driven decision support to our partner stakeholders to ensure we are focusing our development efforts on the most impactful areas. We measure the adoption of the functionality deployed by GBGA and provide real-time support to the business and change enablement teams to ensure successful project rollouts. We provide visibility to top leaders about the impact that these initiatives have made to the business. We partner with business leaders to define, benchmark, and visualize key process and outcome measures for their teams.
Key Responsibilities:
- Serve as a skilled data storyteller, preparing and delivering compelling narratives using data.
- Understand business use cases and deliver meaningful insights to stakeholders.
- Anticipate future questions and proactively answer them with data resources.
- Create trusted, easily understood, aesthetically pleasing, and scalable data artifacts.
- Construct, optimize, and document queries for review and future enhancement.
- Partner with team members to deliver complex data projects on time and with high quality.
- Pivot quickly between competing priorities and communicate workload and capacity effectively with leadership.
- Adapt messages to a variety of audiences, including peers, leaders, and executives.
- Support tooling and data platform updates as needed.
Why Join Us:
This Senior Analyst will thrive knowing that their work has a direct impact on thousands of Salesforce employees as they deliver success for our customers.
Required Skills:
- Advanced Tableau Desktop Skills
- Advanced SQL Skills
- Data Visualization Skills
- Data Storytelling \& Presentation Skills
Preferred Skills \& Certifications:
- Certified Tableau Data Analyst
- Salesforce Sales Cloud
- Salesforce Revenue Cloud
- Lead-to-cash process understanding
- Snowflake
- Alteryx
- dbt
