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Ensure customer satisfaction at all levels
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Work closely with our Sales, Supply Chain and Delivery colleagues to operate a customer onboarding (B2C and B2B)
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You and your team are the first line of support, 24/7, support by a control center of operation: get customer call, detect failure and monitor all systems
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Collaborate with Supply Chain, Manufacturing, and R\&D teams to plan and implement the technical rollout of new products, including hardware analysis, compatibility assessments, installation, and inventory planning.
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Work with R\&D, Manufacturing and IS Department to plan deployment and rollout of new products release. Become business owner of the changes approval board (CAB) instance
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Work with the Data Privacy Officer to deploy and monitor data privacy policies, receive customer requests and manage crisis unit and audit request
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Work with internal and external experts to create clear guidelines, manuals, and checklists for IoT, heating, and other devices.
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Reach out to external stakeholders and take ownership of the documentation and processing of materials, documents and requests obtained
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Help detect the root cause of bugs and malfunctions and implement sustainable workflows to mitigate them
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Develop and manage require business process framework
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Drive the definition and adherence of business case of new solutions and services
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Adhere to company and department procedures
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Lead the design, deployment, and management of cloud infrastructure services across multiple platforms, with a strong focus on Azure
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Develop and implement a cloud operations strategy, including capacity planning, performance optimization, and cost management
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Drive the development of operational tools and processes to ensure seamless cloud infrastructure management, supporting scalability and availability
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Collaborate with cross-functional teams to provide technical leadership, coaching, and mentorship to both senior and junior team members
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Establish and maintain processes and tools for audit/compliance requirements, ensuring security and regulatory standards are met
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Provide advanced technical troubleshooting and Tier 3 support, managing complex issues to resolution
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Stay ahead of industry trends and best practices, continuously evaluating and implementing emerging technologies to optimize cloud operations
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10 years of hands-on experience managing cloud or operational infrastructure environments, with a strong emphasis on leadership
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Extensive experience in network operation center (NOC)
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Extensive expertise in cloud technologies, especially Azure, with a proven ability to design and implement scalable cloud solutions
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Deep understanding of Agile methodologies, particularly with experience in SAFe (Scaled Agile Framework)
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Experience with modern development tools and practices, including DevOps, Git, Python scripting, PowerShell, and container orchestration technologies such as Docker and Kubernetes
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Solid knowledge of infrastructure, including Windows, Linux, IP networking, and security practices (DNS, firewalls, load balancers)
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Strong familiarity with SRE (Site Reliability Engineering) and DevSecOps methodologies
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Proven ability to lead cross-functional teams, guide technical decision-making, and foster a collaborative, innovative team culture
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Bilingual English and French written and spoken
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Applicants must have the legal right to work in Canada.
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Kindly submit your resume in MS Word format upon application for this position.
