Responsibilities Include
- Respond to Canadian law enforcement agency phone inquiries requesting assistance due to exigent (emergency) circumstances.
- Ability to respond to all requests received over the phone and electronically in both official languages, French \& English.
- Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement.
- Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
- Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures.
- Analyze records and prepare reports containing data stored within business systems in response to court orders.
- Manage special projects as assigned.
Qualifications
- Must be fluently bilingual in French and English (verbal and written)
- Must be able to work shifts. (days, evenings, overnights, week-ends, and statutory holidays)
- Applicants with a background in legal, telecommunications, or law enforcement related programs are encouraged to apply.
- Must be able to obtain and maintain a federal government security clearance.
- Excellent communications and customer service skills.
- Strict attention to detail.
- Professionalism and ability to maintain confidentiality of information.
- Previous experience in a call centre and / or customer service role is an asset.
- Knowledge of Rogers technologies is an asset.
- Knowledge of Vision 21, SGI, AS400, MS Word, Excel preferred.
- Credit and criminal background checks will be conducted for all final candidates.
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
Recruitment Process FAQ
- Health \& well-being benefits
- Donation matching
- Paid time off for volunteering
- Wealth Accumulation including: Pension plan \& Employee stock options
- Generous employee discounts
- Leadership development, Mentorship, and Coaching programs
- available for full-time and part-time permanent employees, some restrictions apply
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