The Support Representative I, Managed Services is the point person on site for client issues and contract compliance. The position is responsible for the day-to-day operations including developing, implementing and reviewing related procedures, invoice accounts, interacting with client, working with Site Manager and/or Integrated Accounts Manager to assist in maintaining acceptable profit levels and ensure client expectations are met.
Duties & Responsibilities:
Completing all contracted services for assigned site;
Handles formal contact with the client on a daily basis and maintains a positive working relationship
Ensures the quality of operations by the achievement of goals in audit and deadline compliance;
Meets quality and deadlines standards by the effective use of job scheduling practices;
Identify issues related to pricing and orders;
Completes site reports and other paperwork as required;
Responsible for P&L expenses;
May be responsible for ordering of supplies within established company standards and practices;
Other duties as assigned by manager.
Qualifications:
Post Secondary Education or equivalent work experience
Minimum of 2 years experience in a related field
Skills:
Superior customer service skills and interpersonal skills
Excellent verbal and written communication skills
Prioritizing and time management skills
Intermediate knowledge of Microsoft Office applications
Other Requirements:
Ability to lift 30+lbs. as required
