Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Onboarding Operations Specialist.
About the job
Twilio is seeking an Operations Specialist to join the team that runs Twilio’s Onboarding and Compliance team globally. This role will work directly with customers to help them onboard RCS, WhatsApp, procure short codes and Sender IDs, and ensure all phone numbers are meeting regulatory compliance standards globally. The Onboarding and Compliance Operations team is a key part of Twilio, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.
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Responsibilities
In this role, you’ll:
Process RCS onboarding requests efficiently while providing the highest level of support to customers, while working closely with internal Twilio teams to provide the best in class technical support for customers
Project manage complex requests from our customers to onboard and register their senders across various regions
Design and optimize new processes to ensure our customers have an excellent experience with Twilio.
Collaborate with Twilio’s Product and Engineering teams to troubleshoot technical problems with our internal tooling and external product offerings.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Good communication skills both written and spoken in Portuguese and Englsih.
3+ years experience in technical customer operations
Tech and process-savvy person who loves to build seamless operations that benefit our customers. You’re empathetic and love working with customers to solve their problems.
Love learning new technology, and you have experience configuring and operating various systems and software tools such as JIRA, Zendesk.
Thorough, organized, and process-oriented to the extreme, and you’re able to prioritize and execute multiple projects simultaneously in a fast paced, ever changing environment
Be comfortable working with data, including analyzing, interpreting, and creating it.
Possess a data-driven mindset, using insights to guide decision-making and strategy.
You can represent Channel Onboarding Operations in various projects supporting our partnership with our vendors and carriers
Bachelor’s Degree or equivalent years' of experience
Desired:
Excellent written and verbal communication skills in Portuguese is a HUGE PLUS.
Specify education, previous job experience, certifications, technical skills and soft skills required.
Location
[SELECT AN OPTION BELOW]
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