Description
Job Title: Senior DMV Specialist
At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!
Overview:
At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth.
We are seeking a dynamic Senior DMV Specialist who is an experienced leader providing analytical support to the Accounting Department. The right candidate will have a sense of urgency, the ability to improve operational efficiency through thoughtful process improvement, and a strong commitment to delivering best in class service.
What You Will Do:
The core responsibility is performing all duties associated with the processing of DMV documents to secure the credit union lien on all funded vehicle loans.
Performs a variety of clerical duties including but not limited to processing private auto, dealer transfers, title/lien releases, tracking reports, member support and DMV inquiries as they arise.
Resolve complex title issues. Responsible for reporting to management status of all outstanding unperfected titles, with prompt follow up.
Takes the lead with training, onboarding, and development of DMV specialists to ensure optimal performance and efficiency.
Stays informed of trends and changes in the DMV field.
Responsible for processing and completing all required DMV paperwork to ensure that the credit union lien is perfected on all vehicle loans within 120 days of loan funding.
Provides immediate support to all branch and Contact Center team members, conducting research as needed, and administering department training sessions.
Ensures that all regulatory and compliance requirements are adhered to and consistent to Credit Union policy.
Serves as back-up to other DMV Processors when required.
Requirements
What We Are Looking For:
Three (3) to five (5) years of DMV processing experience or equivalent.
High School graduate or equivalent
Strong attention to details and organizational skills
Critical thinking to handle complex title request
Ability to work independently and in a team environment
Excellent communication skills
Thorough knowledge of Credit Union products, services, and policies.
Knowledge of various Department of Motor Vehicles title-processing requirements.
Basic Accounting, Microsoft Office, Word, Excel
Knowledge of Consumer loan documents, DMV documents and various knowledge of DMV titling requirements for all states.
Key words: banking, credit union, DMV specialist, administrative
Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Equal Opportunity Employer – Veteran / Disabled
Drug-free workplace
Pay Grade Info:
To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is: $23– $28 hourly
Perks Important to You:
Our Team Members enjoy the following rewards and benefits:
· Competitive pay
· Subsidized health care including medical, dental and vision
· FSA and HSA
· Company-Paid Life and A&D insurance
· Discounts on loans (must be a member)
· Paid Vacation, Holiday, and Sick time
· 401k Retirement Saving Plan with a 6% safe harbor employer match
· Educational Assistance Program and more!
About Us:
Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.
Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.
