Job Summary Job Description What is the Opportunity? RBC Dominion Securities has an exciting opportunity for an experienced, client focused, and collaborative Associate located in the Orillia branch. There is an excellent opportunity to learn and advance within a growing team. RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm and is backed by Canada’s leading financial institution. We take pride in hiring and nurturing talented individuals who share our commitment to helping our clients build and preserve their wealth so they can achieve the goals that matter most to them. The Lakeside Family Office of RBC Dominion Securities provides Investment Management and Wealth Management services to high-net-worth families, business owners and organizations. Our culture is based on a client first philosophy, excellence in the highest level of client service delivery, and a caring, respectful and fun team environment. What Will You Do By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an invaluable internal and external point of contact, you will play a key role in maintaining client accounts, ensuring account administration and documentation remains up-to-date and compliant and working with an Investment Advisor in managing client portfolios and wealth management planning opportunities. Depending on your expertise, you may be asked to lead in certain areas of the practice: Maintain existing client accounts and identify opportunities to contact clients. You will be responsible for managing timelines and key dates for accounts to help ensure clients feel supported by our team. Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.). Tap into your superior problem resolution skills to provide proactive client service. Working collaboratively, you will at times liaise with various departments to provide smooth and timely solutions. Effectively manage incoming communications from clients, the Investment Advisor and other internal and external partners. Assist the team in welcoming and onboarding new clients. Leverage your passion for planning to coordinate and prepare meetings for Advisors with their clients/prospects. Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant. Follow up on client trades to ensure proper settlement and delivery Support the Advisor team and client through the Wealth Management process and maintain an audit of Wealth Management Activities and priorities. Must Have: College/Bachelor’s degree or job-related experience (minimum 3-5 years) Completion of the Canadian Securities Course (CSC), the Conduct and Practices Handbook Course (CPH) Strong soft skills including verbal and written communication, people, organizational, multi-tasking, and client service skills Attention to detail coupled with the mindset of how you can support the Advisor to be more efficient and effective Strong skills working with business applications/technology, including Microsoft Office Suite You can work independently, but thrive within a team and be onsite 5 days a week Nice to Have: Previous work experience in the securities industry or private investment management client service Retail branch, branch/head office operations experience What’s in it for you? A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation. You have the potential to earn considerably more through the robust discretionary bonus program of RBC Dominion Securities which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals. We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial investment services Job Skills Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management Additional Job Details Address: 19 FRONT ST N:ORILLIA City: ORILLIA Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2025-03-05 Application Deadline: 2025-07-05 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
