Job Summary:
We are seeking a detail-oriented and highly organized Project Support Specialist to assist with the planning, coordination, and successful delivery of service calls and installation projects. This role requires strong communication skills and a customer-first mindset to ensure our clients and internal teams are aligned and supported. The ideal candidate will work closely with field teams, manage scheduling, track progress, and help maintain customer satisfaction by ensuring timely and efficient execution.
What You’ll Do:
Coordinate and schedule service calls and installation projects in collaboration with technicians, engineers, and customers.
Act as a primary point of contact for customers throughout the project lifecycle, setting clear expectations and ensuring a positive experience.
Confirm project requirements, timelines, and deliverables with all stakeholders, ensuring alignment between customer needs and internal capabilities.
Monitor project status in NetSuite; review technician time entries and expenses, and assist with project billing readiness.
Track and manage project-related equipment and task completion to ensure milestones are met on time.
Prepare and maintain comprehensive project documentation including project plans, installation checklists, and service reports.
Review project financials in NetSuite (P&L) to ensure cost control and accurate reporting.
Address customer questions or concerns in a timely, professional manner, escalating issues as needed to ensure resolution.
Support risk management by identifying potential delays or problems and proactively recommending solutions.
Continuously look for ways to improve internal workflows, procedures, and documentation, and assist with updating training materials.
Build and maintain strong relationships with internal teams and external clients through clear, responsive, and professional communication.
What You Need:
3 + Proven experience as a Project Coordinator, Project Administrator, or similar role within a technology or field services environment.
Demonstrated strength in customer service and interpersonal communication.
Comfortable handling customer inquiries and working through complex scheduling or service-related challenges.
Strong organizational and multitasking skills, with the ability to prioritize competing demands.
Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with NetSuite is an preferred
PMP or CAPM certification is a plus but not required.
Bachelor’s degree in Business Administration, Supply Chain Management, or related field (or equivalent work experience).
Bilingual (English/French) is a strong asset.
What We Offer:
Comprehensive healthcare, paid vacation time
Cost-reduced health club membership, option to contribute in RRSP plan
Salary range of $60,000-$65,000 depending on experience and a 5% annual bonus
