Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The Okta Technical Account Management Team
The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.
The Auth0 Technical Account Manager Opportunity
This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.
The ideal candidate for this role is competent with both technical delivery and customer business-facing engagement, preferably with experience in identity and security. They showcase both interest and adaptability to Identity, SDLC, and SaaS discussions, including agility in unpredictable customer interactions, with technical accuracy top of mind.
What you’ll be doing:
Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
Learn our customers’ business deeply, gaining deep insights into their strategies, goals, and challenges - through the lens of identity
Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
Conduct regular customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance and best practices
Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach
Requirements:
5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management space
Working proficiency in the following core CIAM areas or technical competencies:
Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
Consuming APIs and HTTP request methods
High-level understanding of custom consumer and SaaS apps both web and native, including their architecture, user experience considerations, and common integration patterns
Security and performance monitoring, and 3rd party signals integrations (SIEM, WAF, etc)
Understanding of the general cybersecurity landscape with respect to threats and challenges
Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
Understanding of software development lifecycle and application builder practices
A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
Strong business acumen, history of success owning enterprise segment customer relationships and escalations
Ability to track and manage the moving parts of multiple parallel initiatives or projects
Strong presentation and whiteboarding/diagram skills
Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
Ability to influence customer behaviour & health metrics across a portfolio of customers
This position can be located remotely but requires you to reside within 80kms of our Toronto office (401 Bay St., Toronto, ON M5H 2Y4, Canada). Some travel required
This role requires in-person onboarding and travel to our Toronto, Ontario office during the first week of employment
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What you can look forward to as a Full-Time Okta employee!
Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
