Pension Benefits Consultant Department: Member Experience and Pension Operations Type: Permanent Location: Toronto Posting Date: May 23rd, 2025 At OPTrust, paying pensions today, preserving pensions for tomorrow is our mission and business. When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust – in Toronto, London and Sydney – makes a meaningful impact. Our culture is driven by team members with different backgrounds and perspectives creating an inclusive and fulfilling place to work for everyone. We work in a fast-paced environment, but we find time to have fun and give back to the community. What OPTrust Offers You Unique culture rooted in our core values – collaboration and teamwork, integrity, respect, flexibility, excellence and continuous improvement. A purpose-driven environment where we all work towards the common goal of paying pensions today and preserving pensions for tomorrow. Comprehensive benefits focused on your health and wellness, including dental, vision and extended health benefits, as well as membership in our world-class defined benefit pension plan. A flexible, hybrid work model. A dedicated inclusion, diversity and equity strategy with meaningful opportunities to participate, including our employee-led resource groups. Extensive professional development opportunities and learning initiatives including access to LinkedIn Learning, guest speakers, tuition reimbursement, professional association memberships, leadership development programs, a mentorship program, monthly professional development time and more. A competitive vacation package with additional work-life balance days. About the role The Pension Benefits Consultant is a client facing role within our Member Experience and Pension Operations Division providing pension education and guidance to our membership through written communication and handling phone inquiries. The successful candidate is client-service focused working collaboratively across several lines of business to translate member needs into high quality member experience. The incumbent possesses strong organizational, time management skills to assess workload, set and manage priorities in a fast-paced environment and is adaptable to change. What you’ll do Communicate the benefits of the OPSEU Pension Plan and provide information to members and potential members mostly by telephone and in writing. Ensure understanding so that members can make informed decisions. Become knowledgeable in all areas required to provide excellent service to members, including plan provisions, pension legislation, pension entitlements and other benefits of the OPSEU Pension Plan, and annual pension statements. Learn to process the full array of pension transactions, and manage a caseload within standard service levels, benchmarks, and timeframes. What you bring Client service work experience, with effective client service orientation to meet established service levels and communicate with members with sensitivity and tact. Effective communication skills to interact with members by phone. Effective interpersonal skills to build relationships with members, employers and other OPTrust team members, to explain OPTrust policies and procedures and to resolve issues. Ability to prioritize work in a fast-paced environment, generate ideas to improve work procedures and contribute to an environment that fosters growth, development, and innovation. Proven organizational skills, flexibility, and initiative to work as an effective team member and independently. Effective numeric skills to ensure accuracy in calculations of pension entitlements, payments, and deductions. Proficient in the use of Microsoft Office as well as adaptability to learn all in-house systems. Analytical skills to resolve discrepancies, able to take appropriate action as required. Enrollment in the CEBS program or PPAC is an asset. Exemplify OPTrust’s values: collaboration and teamwork, integrity, respect, flexibility, excellence, and continuous improvement. Please submit your application via Workday by June 6th, 2025. Serving a membership as diverse as ours and investing in a global market means cultivating an environment that embraces inclusion, diversity, and equity in everything we do. OPTrust is an organization engaged in building on our unique and diverse strengths. We know a diversity of backgrounds, cultures, gender identities and perspectives are critical to achieving our shared goals. If you require accommodation at any time during the recruitment process, please send a message to careers@optrust.com, or discuss your needs with the Talent Acquisition Consultant during the telephone screening. We will do our best to work with you and provide appropriate accommodation. As an organization we’re seeking ways to respond to the Truth and Reconciliation Commission of Canada’s Call to Action 92. We are working with the Canadian Council for Indigenous Business to build bridges with Indigenous communities and partners, and we have created an employee-led Reconciliation Working Group that will work with Indigenous experts to identify a path to reconciliation for our organization. We thank all interested applicants, however only those under consideration will be contacted. With net assets of over $26 billion, OPTrust invests and manages one of Canada's largest pension funds and administers the OPSEU Pension Plan (including OPTrust Select), a defined benefit plan with over 114,000 members. OPTrust was established to give plan members and the Government of Ontario an equal voice in the administration of the Plan and the investment of its assets through joint trusteeship. OPTrust is governed by a 10-member Board of Trustees, five of whom are appointed by OPSEU/SEFPO and five by the Government of Ontario.
