ChangeMakers
Ready to make an impact?
We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.
We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others
We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.
WeChangeDentistry every day. Be part of it.
Position Summary
The CCS Implementation Specialist is responsible for overseeing the successful deployment and integration of the Straumann Group digital ecosystem ensuring measurable success to fast-growing segments including but not limited to DSO (Dental Service Organization), institutions, clinical, and lab customers. This role involves working closely with internal teams, dental professionals, technical teams, and other stakeholders to ensure seamless implementation, training, and support while providing a best in class customer experience for Straumann Group customers. The CCS Implementation Specialist will be responsible for all aspects of optimizing workflows and solutions to enable the customer to efficiently and effectively treat patients, scale their business, achieve business goals, improve operations and ultimately improve patient care using Straumann Group digital eco system.
Job Responsibilities
This position is responsible for, but not limited to, the following:
Become a product expert in all digital Straumann Group portfolio solutions including but not limited to:
IOS
Smile in a Box
Milling
AXS
Un!q
Guided Surgery
3D Printing Solutions
Clear Aligners
Readily available for product demonstrations with key customers for all Straumann Group Digital not limited to:
Technical efficiency workflows
Features and benefits
Connectivity
Thorough ROI analysis incorporating digital technology
Pathways to capture additional parts of the business and maximize operational efficiency
Customer Onboarding & System Implementation:
Work with internal stakeholder and customers to map customized implementation and training plans
Conduct pre-installation assessments to determine compatibility and workflow adjustments.
Training & Support:
Provide hands-on training customers on the use of digital dental technologies.
Develop training materials, user guides, and best practice documentation.
Offer post-implementation support to troubleshoot issues and optimize system usage.
Ability to project manage and map implementation plans
Ability to conduct workflow training courses both in Andover, Mansfield, and at customer site
Work with customer’s IT department to establish connectivity and security requirements
Identify incremental business opportunities with our current customer base to add additional share of wallet product offerings through expanding digital footprint and optimizing digital processes
Provide best-in-class customer experience
Create cadence and conduct business reviews with customers to monitor progress and create goals with customer using available tools such as Power BI
Collaborate with DSO customers to understand their business needs, conduct analysis of current solutions, and develop custom implementation plans and timelines for deployment for digital solutions and workflows
Work cross functionally with DSO customer success managers. technical trainers, and other stakeholders to ensure digital solutions are implemented successfully and effectively
Conduct monthly calls with DSO team to review newly closed opportunities and provide feedback on status of current implementation projects
Stay current on new product launches, latest trends and advancements in digital solutions and complete monthly training around digital offerings to provide best practices, training, and recommendations to customers to ensure success
Key member of CCS team driving digital strategy, identifying barriers for growth and areas of opportunity, and optimizing digital customer experience within DSOs
Strong presentation skills/and developing digital presentations and mapping customer journeys for successful implementation
Extensive travel, 50-75% of the time.
Some Weekend and Evening Seminars/Trade Shows will be required
Ability to lift up to 25 lbs.
Knowledge & Skills
Takes focused action to achieve established goals and win– shows a “can-do” attitude.
Ability to anticipate and develop opportunities
Shows a clear understanding of advanced customer needs / solid relationship building skills.
Addresses resistance and shows persistence in overcoming setbacks or obstacles.
Excellent technical skills
Strong written and verbal communication skills. Is genuine, trustful and respectful in communication. Builds enthusiasm and confidence by communicating with passion, belief and clarity around customer success
Strong teamwork skills, especially in a cross functional team environment
Must demonstrate the ability to comprehend and verbalize highly technical product information
Must be extremely agile and willing to adapt to new technologies and workflows
Minimum Qualifications
Bachelors degree in any discipline.
5+ years of sales experience required
5+ years of experience working in Medical device or dental industry
Valid driver's license, safe driving record, maintaining auto insurance coverage
Preferred Qualifications
Dental implant experience with extensive knowledge around Straumann group digital workflow and general knowledge on clear aligner/ ortho business
Experience with selling Digital Solutions to Dentists and Lab owners.
In-depth knowledge of our products or competitive solutions similar to those products
Intermediate level computer skills: PowerPoint, Word, Excel and CRM are tools used to communicate with key customers
Additional Information
Whether you’re looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.
• Very Competitive total compensation plans (some positions include discretionary bonus, or Performance Share Units).
• A 401(K) plan to help you plan for your future with an employer match
• Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy. Straumann contributes a healthy portion towards employees’ premium.
• Generous PTO allowance - plenty of time to recharge those batteries!
Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.
Videos To Watch
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