Job Title: Support Coordinator (In-Reach)
Program Area: HART Hub & Integrated Programs
What We Live By:
Our Vision: A community without barriers to health and wellbeing.
Our Mission: We reduce health inequities by providing interprofessional primary health services and community programs, focused on the populations we prioritize, in collaboration with community partners.
Our Values: Innovation, Accountability, Person-Centred, Health Promotion, Excellence, Sustainability, Accessibility
Guelph Community Health Centre prioritizes people who face barriers to health and accessing services, and people who identify as:
Homeless or at risk of homelessness
Living on low income
Newcomers to Canada with language barriers
Having moderate to severe mental health and/or addiction issues
Having moderate to severe disabilities
Indigenous First Nations, Inuit and Métis
Black, mixed race and racialized populations
Experiencing intersectional oppression
2SLGBTQIA+
Vulnerable children and their families experiencing conflict, isolation or attachment struggles
Brief Description:
The Guelph-Wellington HART Hub offers low-barrier health care, mental health and substance use supports for people (16+) who are experiencing or at-risk of homelessness, with complex health conditions, including moderate to severe mental health and substance use challenges. As part of the HART Hub, Guelph CHC runs an Intensive Housing and Treatment Team that offers onsite and outreach services, including primary care, episodic health care, support coordination, counselling, access basic needs, treatment, and recovery supports.
Guelph CHC's HART Hub team will work very closely with other HART Hub programs and community-based organizations supporting the same priority population, including withdrawal management services, crisis stabilization, permanent supportive housing, shelters and outreach teams. As part of a broader community vision to create a continuum of care, Guelph CHC's HART hub team will provide health care, support, connect, refer and engage in shared care planning for HART Hub clients, with the goal of providing wrap-around, stage-matched supports for clients.
Reporting to the Clinic Supervisor, the In-Reach Coordinator will ensure individuals accessing the HART Hub are connected to the services they need including addiction treatment, mental health support, outreach services, basic needs, and other community resources. They will work closely with allied health team members and play a key role in assessing the immediate needs of clients.
Please note this is a relief position with no guaranteed hours.
Principal Job Duties:
Assess client’s immediate needs upon arrival and connect to appropriate services
Ensure connections are made to needed services including addiction treatment, primary care, mental health support, as well as other community resources
Assist with client intake processes and e-referral management
Support client problem solving and system navigation
Support administration of ID program
Provide crisis intervention and de-escalation on site, as required
Provide practical assistance including form completion, transportation, and system navigation
Knowledge, Skills and Abilities:
University degree or college diploma in social work or other relevant discipline, or an appropriate combination of education and experience
Addiction Counsellor certification an asset
Experience working with people along the substance use continuum
Experience supporting clients with high levels of complexity related to their physical health, mental health, substance use and access to basic needs
Understanding of Indigenous Cultural Safety principles and trauma-informed care
We know that experience comes in many forms. If you have some of these qualities and are excited about this opportunity, then we want to hear from you. Please visit our website at www.guelphchc.ca and apply using the online application tool by end of day June 13, 2025.
Guelph Community Health Centre is committed to employment equity and encourages applications from all qualified candidates, including individuals from priority populations who may identify as 2SLGBTQIA+, persons with disabilities, Indigenous, First Nations, Inuit and Metis individuals, and members of Black and other racialized communities.
We thank, in advance, those who apply, but will contact only those who qualify for interviews.
If at any stage in the selection process you require accommodation, please let us know the nature of the required accommodation.
We require that all finalist applicants undergo a Criminal Record Check and Vulnerable Sector Screen through their local Police Services Branch prior to start date.
