The Office of the Registrar at SAIT is an essential part of the student journey, the front line of student support from admissions to convocation. We are committed to informing and assisting our current and future students from initial inquiry through to graduation and employment.
The Opportunity
The Student Support Assistant (SSA) is a polished professional providing outstanding service when handling all aspects of the Learner experience, in person, over the phone, mail, online, and email. As an integral member of the Office of the Registrar, this SSA is responsible for the ongoing maintenance of student records. This individual will also be responsible for assisting and advising students, prospective students, members of the public, and academic staff on the established policies and procedures impacting the student academic record. Essential to this position is the ability to analyze, problem-solve and communicate issues relating to the academic record of any learner from point of application through to graduation.
In partnership with the Welcome Centre, the OTR is working to deliver a coordinated service experience. This includes triaging inquiries through the Welcome Centre to ensure students are guided to the appropriate department or service channel. This joint initiative enhances our ability to meet students where they are and provide timely, relevant, and seamless support.
The Welcome Centre is a centralized hub designed to enhance the student experience by providing seamless access to a wide range of services and support. Currently operating through pop-up locations during key academic periods, the Welcome Centre aims to connect students with the resources they need, from admissions assistance to academic advising. It serves as the first point of contact for prospective and current students, ensuring they receive timely and relevant information to support their educational journey.
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The Role
Service Excellence:
Respond to inquiries via various channels.
Provide triaged support through the Welcome Centre or OTR.
Represent SAIT professionally, maintaining its reputation.
Foster a respectful working environment with professional communication.
Commit to intercultural communication, equity, diversity, and inclusivity.
Operational Excellence:
Understand the student cycle and SAIT academic policies.
Follow and create business procedures for sound processes.
Encourage innovation in business process improvement.
Collaborate with the Welcome Centre team for consistent student experiences.
Support documentation and refinement of inquiry triage processes.
Student Success:
Prioritize student success in all decisions.
Maintain the integrity of the academic record.
Make informed decisions to support student learning outcomes.
Document decisions and rationales.
Balance student success with fairness, equity, and policy consistency.
Support the Welcome Centre’s mission to connect students and visitors to service hubs.
Enrollment Focus:
Understand the student life cycle and its impact on enrollments.
Become subject matter experts in specific aspects of the student cycle.
Demonstrate excellence in communication and service delivery to influence prospective students’ enrollment decisions.
Qualifications & Experience
MUST be a current SAIT student, attending classes in Fall 2025 and Winter 2026 semesters. Proof of registration will be required prior to hiring.
Proficiency in MS Office 365, Banner, Freshdesk, Cisco, and related technology.
Knowledge of FOIP regulations, confidentiality, and good note-taking practices.
Compliance with SAIT safety guidelines, Job Hazard Analysis, and Safety Policy HS.1.1.
Effective communication, de-escalation, and conflict resolution skills.
Strong problem-solving, investigation skills, and attention to detail.
Ability to work collaboratively in a team environment.
Time management skills to balance academic and work commitments.
Reliability, accountability, and professionalism.
Strong customer service mindset and commitment to a student-focused service model.
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Job classification: Student Support Assistant
Hourly pay rate: $15.00 - $18.22
of positions: 8
Position End Date: 2026-03-31
Posting closing date: 2025-06-13
About SAIT
SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.
Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT.
At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.
SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.
BEWARE FALSE POSTINGS AND RECRUITING OFFERS
SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application.
Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.
