Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description How will you make an impact? Handle commercial customer order activities, from receipt of purchase order/request through to shipment of finished goods, increasing operating efficiencies and customer service. Provide clients with timely and accurate reporting of the status of customer orders using delivery schedules and takes corrective actions to mitigate any late deliveries. Create and maintain the production plan in SAP system based on available production capacity (both Machine and Labour). This is a fully onsite role. What will you do: Monitor client orders through receipt to shipment and invoicing; follow up with internal teams to ensure performance to On Time Delivery in Full (OTIF). Act as voice of the customer at the site, highlighting, mitigating, and managing delivery risks, escalations, and stock outs. Create and maintain master data, i.e., Bill of Materials (BOMs), routings and other customer related data in SAP. Receive Firm Purchase Orders (POs) from customers, in accordance to forecast and site Sales and Operation plan (S&OP), confirms completeness and communicates confirmation information to client. Review bulk and semi-finished materials before accepting and planning new orders. Recognize un-forecasted orders and perform assessments prior to order acceptance including negotiating appropriate delivery dates with customer Coordinate with client & support teams to ensure document readiness & material availability prior to production, and on time release. Coordinate client requirements such as Active Pharmaceutical Ingredient (API) requirements with Business Managers (BMs) and buyers Coordinate client requirements with internal teams, i.e. Procurement, Production, Quality, Process/Package Engineering. Mitigate any outstanding issues impacting production or release of product with client. Participate in and facilitate various site operational meetings and chairs/attends weekly client calls. Facilitate customer order revisions and cancellations. Coordinate customer order releases and timely shipments from the plant. Monitor and report weekly and monthly OTIF performance and client metrics. Balance and adjust production plan as appropriate to enhance on time delivery and production efficiencies, with focus on resolution of client conflicts on shared constrained equipment. Coordinate extra sampling/ shipping requests. Review various reports including Expiry report to minimize obsolescence, ensure accurate planning for reduction of planned orders, and timely shipments of product to control inventory. Strong focus on customer forecast and inventory Support business review meetings, creating meaningful metrics, providing feedback on opportunities to strengthen customer relationships and support site objectives. Maintain a safe working environment and reports potential hazards. How will you get here: Education: College/Technical School diploma in Materials Management or related business field. BSc in Supply Chain, Logistics, or similar business field preferred. Association for Supply Chain Management (ASCM/APICS) CPIM/CSCP or similar certification preferred. Experience: Minimum 2 years of previous client related, manufacturing planning or scheduling experience using SAP or equivalent “Business Planning Tools” preferably in a pharmaceutical or manufacturing environment. Equivalency: Equivalent combinations of education, training, and relevant work experience may be considered. Knowledge, Skills, and Abilities: Strong client service orientation, and business perspective skills. Excellent interpersonal and communication skills (both written and oral). Ability to create metrics for Key Performance Indicator (KPI) reporting. Strong negotiations skills. Detail oriented with the ability to quickly analyze complex problems and propose solutions. Ability to balance and handle changing priorities. Works autonomously under general direction to meet project and team objectives. Proficient in Microsoft skills (Word, PowerPoint and Advanced Excel). Proficiency with the English language. Standards and Expectations: Follow all Environmental Health & Safety Policies and Procedures. Work collaboratively with fellow team members, modelling positive team principles and partnering to meet project and departmental objectives. Carry out all duties within strict compliance to quality SOPs and Good Manufacturing Practice (GMP). Maintain workspace in a clean and orderly fashion. Actively engage in and adhere to departmental systems in order to maintain a smooth and efficient workflow (visual management, scheduling systems, etc.). Be client and patient conscious at all times. Understand Key Performance Indicators (KPI's) and strive to improve the performance of the team by identifying areas for system improvements and engage in problem solving. Models positive thinking and is open to change, motivating the team to adapt to shifts in priorities and new ways of working. Proactively identify areas for improvement in the execution of procedures. Communicate risks to timelines in a proactive manner and works collaboratively to mitigate the risks and put forward action items to ensure success. Consistently strives to improve skills and knowledge in related field. Physical Requirements: Light physical effort and fatigue. Walks, sits or stands for limited periods. May require occasional equipment operation including keyboard equipment. Lifts light items for limited duration. Typically located in a comfortable indoor area. There may be exposure to mild physical discomfort from factors such as dust, fumes or odours, temperature extremes, loud noise, strong drafts, or bright lights. Use of Personal Protective equipment may be required and may include any of the following: safety glasses, safety shoes, lab coat, gloves, hair net, beard cover, safety apron, respirator on occasionally. Benefits We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company savings plan, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. COVID-19 Vaccination Update for U.S. & Canada Colleagues All U.S. colleagues are required to disclose their COVID-19 vaccination status. New hires will be asked to disclose their vaccination status upon the first day of employment. U.S. new hires (including those in Field Sales, Field Services and Customer Support - Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. U.S. and Canada new hires in Clinical Research who are in the following job categories must be fully vaccinated before their first day of employment or request an accommodation: executive director level and above, client-facing commercial, clinical research associates (CRAs), Assistant CRA (ACRAs), all CRA and ACRA line managers, clinic-based staff in early development services and accelerated enrollment solutions, and FSP within analytical services division roles. Canada new hires (including those in Field Sales, Field Services, and Customer Support Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. New hires in Field Sales, Field Services, and Customer Support Technical Applications will be asked to disclose their vaccination status upon the first day of employment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
