Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
Job ID #31128 - Program Coordinator - Tenant Support
Union: CUPE 5167
Job Description ID #: 7548
Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on June 4th, 2025.
Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
Reporting to the Partnership Development Advisor, the Program Coordinator – Tenant Support is responsible for coordinating, monitoring, and implementing community, volunteer and tenant programs. The Program Coordinator – Tenant Support will support the development of social, recreational and educational activities for the benefit of the tenants residing in CityHousing Hamilton.
GENERAL DUTIES
Supports and works collaboratively with the Program Partnership Advisor with community partners, and community organizations in maintaining partnerships to benefit all tenants living in CityHousing Hamilton.
Coordinates and monitors under the direction of the Program Partnership Advisor community programs such as community gardens, tax clinics, tenant lead groups, food programs and flu clinics to ensure standards are adhered to such as risk management standards and community house space.
Responsible to coordinate and maintain working relationships with tenant and/or community volunteers.
Conduct volunteer training sessions and workshops. Assist in developing orientation and training materials.
Responsible for volunteer recruitment, maintaining volunteer agreements, and volunteer budgets.
Responsible to maintain scheduling of community programs, tenant lead groups and volunteers.
Assist with development of material to promote all community programs and tenant lead groups.
Responsible for the distribution of communication and materials to CityHousing buildings.
Tracks progress on the outcomes of community programming and reports to Program Partnership Advisor.
Performs other duties as assigned which are directly related to the major responsibilities of the position.
QUALIFICATIONS
- Previous experience in a social housing or social services setting related to duties listed above normally acquired through a combination of education and work experience.
- Must have demonstrated front-line experience working in social housing and/or with the vulnerable sector including acute mental health and addictions.
- Demonstrated experience in recruiting, training and maintaining a group of diverse volunteers.
- Excellent communication skills. Demonstrated ability to speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Demonstrated ability to train and present to volunteers and community partners.
- Excellent organization skills with experience in setting goals, priorities and organizing workflow to meet deadlines.
- Working knowledge of CityHousing Hamilton with an understanding of social housing tenant demographics.
- Experience in a computerized environment. Intermediate working knowledge of Microsoft Office programs including Word, Excel and PowerPoint.
- Possession of a valid class G driver’s license with clean abstract and access to a vehicle to be used during work.
- Completion of/or enrolled in volunteer management program considered an asset.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
