Job Details: Job Title: Sr. Technical Product Specialist Jonas Software – Club Division Job Description: Jonas Software is seeking a dedicated and highly skilled Sr. Technical Product Specialist to join our team. This full-time position is ideal for a motivated professional with a passion for customer support and a strong technical background. You will play a crucial role in directly supporting our clients' success by troubleshooting, resolving complex issues, and enhancing their experience with our products. The ideal candidate will have the ability to quickly adapt to new technologies, including PVX Plus programming and related languages, and provide exceptional support in a fast-paced environment. This position is well-suited for individuals who are self-motivated, dependable, and thrive in problem-solving roles, with a focus on continuous learning and growth. You will work alongside a collaborative support team, contributing to the success of both our products and client relationships. Key Responsibilities: Troubleshooting & Issue Resolution: Use your technical expertise to troubleshoot client issues, including activations, installations, printing problems, networking, hardware, and connectivity issues, ensuring timely resolutions. Escalation Point: Serve as a Tier 2 escalation point for the frontline support team, managing complex technical issues and guiding them to resolution. Client Liaison: Act as the primary point of contact between clients and the internal team, ensuring clear communication and high levels of client satisfaction. Collaboration: Work with cross-functional teams to expedite issue resolutions and deliver comprehensive solutions to clients. Client Communication: Keep clients informed of the status and progression of their issues through timely follow-ups and clear communication. Support Testing: Assist with testing and validating product features, ensuring that they meet high-quality standards and functional expectations. Afterhours Support: Participate in the after-hours rotation, providing ongoing technical support as required to maintain uninterrupted client service. Continuous Improvement: Stay current with product updates, new technologies, and industry trends, continually improving your skillset to better support our clients. Key Qualifications: Experience: 5+ years of experience in a technical support role, with a focus on troubleshooting and resolving client issues, including working with internal support teams. Educational Background: University degree in technology. An Accounting degree or relevant experience is beneficial. Programming Skills: 2+ years experience with programming. Familiarity with PVX Plus, or similar programming languages (e.g., Basic, Pascal, or similar procedural programming languages), is highly beneficial for addressing more complex technical issues. Working experience as a full stack developer is required. Technical Expertise: Strong troubleshooting experience with networking, Citrix, Terminal Services, and general hardware/connectivity issues. Cloud Expertise: Hands-on experience supporting cloud-hosted environments, such as Microsoft Azure or AWS, including troubleshooting deployments, performance issues, and connectivity across hybrid systems. Operating Systems: Proficient in working with current, supported Windows operating systems, including Windows 10, Windows 11, and Server versions (e.g., Windows Server 2016, 2019, 2022). Customer Service: 5+ years of experience in customer service, with the ability to communicate technical concepts clearly to non-technical users. Multi-tasking & Prioritization: Ability to manage multiple tasks efficiently in a fast-paced environment, ensuring deadlines are met. Detail-Oriented: Strong attention to detail and an ability to prioritize and manage tasks effectively. Team Collaboration: A strong team player who can also take personal responsibility for resolving issues and contributing to team success. Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain complex technical issues in a professional manner. Industry Experience (Preferred): Experience with accounting-based applications, particularly within the Private or Public Golf Club Industries, Hospitality, or Hotel industries, is an asset. Flexibility: Ability to work shifts from 8 AM EST to 8 PM EST and participate in the after-hours support rotation. Why Join Us? At Jonas Software, you will be part of a dynamic, high-growth team committed to delivering excellent products and services to our clients. As a Sr. Technical Product Specialist, you will play a key role in ensuring the success and satisfaction of our clients. Additionally, you will have ample opportunities for career growth in a collaborative, fast-paced work environment. If you are passionate about technology, customer service, and continuous learning, apply now to become part of our world-class team at Jonas Software! Business Unit: Jonas Club Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60. Is This You ? Jonas Club Software provides innovative, industry leading solutions for the club business. That’s what we do, but how we do it is what matters. Every interaction we have with a client is crucial to their overall experience. These interactions include sales calls, training sessions, support processes, and even the client experience when using our products. To put it simply, in order for us to deliver great client interactions, we need the best people all working together to deliver the ultimate in client experience. This is why we work so hard to find the right people to join our team. Before you apply for an opening with Jonas Club Software, here are a few things that you should know: We’re here for the long term: Jonas Club Software is a subsidiary of Constellation Software Inc. which is publicly traded on the Toronto Stock Exchange (TSX: CSU). This ensures our financial stability, and gives us the ability to focus on long term objectives. We’re expanding: We’re the largest provider of software, communication and service solutions to the club industry, and every year we acquire new clients and deliver innovative solutions. We love employee success: Internal growth is a strong focus within our business. We hire the best, and want to see them succeed. That’s why we love to promote from within, and offer multiple professional development initiatives for our employees. We believe in having fun: Customer Service Excellence Celebration Weeks Departmental Outings Company Holiday Parties Private On-Site Staff Fitness Facility Beach Volleyball Courts Staff Fitness Challenges Much More Jonas Club is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at jobs@gjonas.com or 905-470-4600 Jonas Club is part of a CSI group of companies.
