SAIT’s Information Technology Services department handles all software and hardware needs, as well as technological and networking issues for both employees and students who rely heavily on computer systems across our campuses. Technical support — which includes help with computer hardware and software technical problems, email, audio-visual needs and more — is available to everyone at SAIT, whether the problem occurs at home or on-campus.
The Opportunity
The Information and Technology Services (ITS) Department provides the technology and innovation needed to assure SAIT student, faculty and staff success. To achieve our goals, ITS needs energetic, forward thinking technology professionals that strive for excellence. The ITS Department is seeking a PC Support Specialist.
This position is responsible for providing technical support to users at the Service Desk, if offices and in the classroom. The incumbent is responsible for effectively and efficiently escalating technical issues, collaborating with other support teams, and creating and implementing efficiencies within the Service Desk team. This position provides customer service for the entire campus on behalf of the Information Technology Services (ITS) department.
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The Role
Ensure professional and prompt response to users at the Service Desk, in offices and in the classroom.
Provide technical support for SAIT staff and student laptops, and BYOD devices.
Provide access to network resources to SAIT users and the general public.
Assign, retrieve and keep accurate records of computer equipment.
Monitor, prioritize and resolve technical tickets.
Communicate with users and other support teams on the status of current resolution efforts as needed.
Report to the Service Desk Supervisor any issues that need to be escalated to management or require urgent attention.
Identify areas of improvement at the Service Desk and work with the Service Desk Supervisor in developing and implementing solutions.
Collaborate with and mentor peers, contractors and student workers.
Make sure common issues and system configurations are being documented in the knowledge base and user self-serve guides.
Collaborate effectively with all Information Technology Services staff/teams.
Ensure that the Service Desk operations are aligned with institutional policies and procedures.
Participate in SAIT and ITS committees as required.
Special projects and other duties as assigned.
Qualifications & Experience
Diploma in a computer related field
At least 2 years of combined computer support and customer service experience
Experience working in a post-secondary environment
Experience using MS SharePoint and Teams
Experience with IT Service Management ticketing systems
CompTIA A+
ITIL Foundations
Work Environment and Equipment
Ability to sit for extended periods of time while looking at a computer screen or walking between buildings and classrooms on campus to provide timely support
Lifting of up to 30lb
Working under tight spaces (e.g. under a desk)
Working in a shared and open environment with frequent distractions
Working in rotating shifts to provide required coverage at the Service Desk. Service Desk operates beyond standard working hours, and is open in early mornings, evenings and weekends
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Job classification: P2018 - PC Support Specialist
Hourly rate: $27.00
of positions: 2
Position End Date: March 31, 2026
Posting closing date: June 2, 2025
About SAIT
SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.
Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
Community and Belonging is essential to achieving SAIT’s vision to be a global leader in applied education. It creates the conditions for a healthy campus where everyone feels welcome, respected and empowered to succeed. SAIT values fairness, shared accountability and the importance of representation. The institution expects a commitment from its students and employees to continuously develop an equitable and inclusive mindset that celebrates diverse experiences and perspectives. Learn more about Community and Belonging at SAIT.
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