Work Location Value Buds Mayfield Common Role and responsibilities include, but are not limited to: Customer Offering: • Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs • Facilitate a welcoming and positive atmosphere for everyone in the store • Educate customers about cannabis products, strains and consumption methods Day to Day Operations: • Promote our culture and brand by participating in merchandising and promotional activities • Work in partnership with Store Managers and other team members to generate sales. • Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products • Participate in routine store maintenance and ensure cleanliness is a priority • Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures • Monitor inventory and re-stock products regularly Regulatory Adherence: • Comply with all OH&S (Occupational, Health, and Safety) policies and procedures • Support and promote Nova Cannabis’s and AGLC’s social responsibility programs • Comply with Nova Cannabis’s policies, standard operating procedures, and practices Experience and Qualifications: • Minimum, 2-years of customer service experience • Minimum, 2-years of retail and/or hospitality experience • Cannabis, liquor or healthcare experience is preferred • High School Diploma or equivalent • Valid SellSafe certification • Valid Qualified Cannabis Worker Certificate (QCW) • Must complete and pass a Criminal Record Check • Working knowledge of regulations as it pertains to selling cannabis in Alberta Personal Characteristics and Requirements: • Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers • Ability to think on your feet and creatively problem solve • Open-minded and constantly identifying ways to improve • Passionate about creating a positive, memorable, and tailored experience for every customer • Excellent communication skills (written and verbal) and a professional demeanor • Team player who is passionate about supporting the overall success of the business • Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times • Responsible and reliable • Must be 18 years of age or older • Must have reliable transportation to commute to/from work SNDL is a vertically integrated, multi- segment, multi-banner retail operator, and Canada’s largest regulated product platform. To learn more about SNDL– please watch the video below: https://sndl.com/Overview/Videos/default.aspx#gallery-1
