Robotiq, a Canadian-founded company, are the humans behind the robots: a team of enthusiasts who work as ONE Team, care for customers' and employees’ success, and innovate relentlessly. We build easy-to-deploy collaborative robot (or cobot) solutions to automate manual tasks.
Our mission: free human hands from repetitive tasks by enabling manufacturing companies to solve their labor challenges, and workers to grow and have more fulfilling jobs. Wanna give a hand?
ROLE OVERVIEW :
Under the supervision of the Services Director, the Robotics Solutions Specialist plays a pivotal role in supporting turnkey collaborative robot solutions throughout the entire project lifecycle. Acting as both a technical advisor and a project facilitator, this individual engages, to different levels, in all phases of the process, from pre-sales to project delivery, ensuring seamless execution and customer satisfaction. The Robotics Solutions Specialist builds and works in close collaboration with Sales to develop and nurture a common/shared sense of ownership of each potential project.
MEANINGFUL RESPONSIBILITIES :
Build Turnkey Solution Concept & Support the Sales Team in the pre-sale phase of the deal:
Work closely with customers to understand their needs, challenges, and technical automation requirements.
When required, go on customer visits to properly scope the project and assist the Sales Team.
Conduct technical qualifications around the complete solution, proof-of-concept development and demonstrations when needed/required, create detailed technical and financial proposals and other tailored activities to advance sales opportunities.
Provide detailed recommendations and collaborate closely with the sales team to define and propose optimal solutions that meet client needs.
Build solution concept, including but not limited to robot simulations, layout, technical drawings, safety concepts.
Define associated service offer and any custom engineering work.
Build formal quotation presentations to customers, including co-authoring the statement of work, in collaboration with Project Managers and other members of the services team. Clarify responsibilities between Robotiq and the client. Ensure internal ownership and client accountability.
Work closely with the salesperson to secure the order.
Work closely with the Services Team, take ownership, recommend and decide on the final solution concept that Robotiq will commit to deliver.
Project and post-sale phases:
Ensure a smooth transition with the Project Manager after the order is received. Customer requirements and Robotiq responsibilities should be clearly documented and communicated to the project delivery team. A warm introduction to the responsible Project Manager and client should be done to complete the handoff to the project team.
When required, take on the Installer role for projects, going on-site and taking responsibility for the installation.
This includes : preparation, shipping, test, robot programming, assembly, training of customers, administrative documentation on site.
Customer relationship and experience:
Develop strong relationships with decision makers within key customers, our commercial team and our distribution network.
Test and provide feedback on product development, features, and application solutions.
Document and communicate product improvement opportunities based on interactions with customers.
Become a promoter of the products, technologies and application solutions within the community to drive the offer proposal.
Ensure the Autonomy of Internal Teams and Customers:
Continuously develop the technical expertise of our sales team to enable them to successfully promote our product range.
Develop tools to increase the Sales team autonomy.
Enhance the technical proficiency of our internal teams and customers by building advanced skills in deploying, using, and troubleshooting our products.
Build strong collaborative relationships with internal teams.
QUALIFICATIONS:
University degree in related field of Engineering
Minimum 5 years of relevant experience to the role (industrial, automation, integration, sales)
Experience in technical sales & system integration
Willing to travel up to 20 weeks per year
COMPÉTENCES RECHERCHÉES :
Key Competencies:
Sales-oriented mindset
Problem solving
Adaptability
Creativity
Resourcefulness
Autonomy / Proactivity
Commercial aptitude
Inspire confidence
Technical Skills:
Automation (Robots, PLCs, conveyors, etc.)
Technical drawing
Knowledge of applicable standards and regulations
Basic electrical and mechanical engineering
WHY JOINING FORCES WITH THE ROBOTIQ TEAM?
Robotiq shines with its human-centered culture, transparent communications, the sharing of information and expertise as well as the strong spirit of collaboration that is felt throughout the company!
What sets Robotiq apart even more :
A noble and inspiring mission: to free human hands from repetitive tasks;
Stimulating challenges within a high-tech organization;
Flexible working hours and Holidays (according to local regulations), both for vacations and time management, for a true work/life balance;
Corporate philosophy based on collaboration and transparency of communications;
Management based on autonomy and both collective and individual objectives;
Challenges of robotics, innovation, and international growth.
We will be delighted to make your acquaintance!
