Closing Date 2025-06-27 The Water Performance team has an exciting opportunity for the right person who has hands on operational experience of working and operating clean water treatment processes to come and share their knowledge and experience with us. Our aim is to continue to deliver a sustainable training programme for colleagues within Water Resource and Production so we can deliver an industry leading service to our customers and put public health at the forefront of all that we do. This is an opportunity to make a real difference and leave a lasting legacy to the way we work. If you are looking for personal development or an opportunity to work as part of a fast-paced team then this vacancy could be for you! You will be working collaboratively with your peers, Field Support Leads and colleagues within the Talent and Development Team to share your knowledge and expertise about operating our treatment processes in accordance with our standards, procedures and industry best practice. Your experience of surface and/or ground water sites and water treatment processes will be invaluable in helping to develop training material and you will be confident to share your knowledge in subjects such as the principles of water quality, disinfection and hygiene as well as our regulatory obligations. You will be required to deliver technical training modules to operational and technical teams using a variety of methods to ensure that colleagues receive an enriching learning experience. The delivery plan is always ambitious, so we are seeking an extremely self-motivated individual who is highly organised and has a proven capability of getting work completed to tight deadlines. The ability to articulate work processes in order to develop training material is essential, as well as demonstrable IT proficiency in various applications such as MS Word, Excel, Powerpoint and Outlook. You will also be responsible for developing in house competency assessment via an online portal and it will be your responsibility to produce suitable material for publishing as well as supporting line managers in producing reports. Full training and coaching for this will provided. You will be fully supported through this process, not only by your line manager but also by a dedicated Project Manager and colleagues from within Talent Development. You will also be encouraged to maintain a close working relationship with colleagues from the Water Resource and Production so as to draw on their experience and expertise. Primarily you will be delivering training and supporting colleagues within the area in which you are currently based, but on occasion you might be required to travel across our entire region so it is essential that you have a driving licence and access to a vehicle. If you would like to know more about the role and want to speak to the hiring manager about it on an informal basis, please call Sonya Knight on 07880 042499. Alternatively, contact Lucas Gray on 07554 229028 who is doing the role in the West of our region. Key Accountabilities includes: Creating and delivering function specific learning interventions that will help SW to demonstrate to our regulators that our field teams are trained and competent to fulfil their role. Working closely with our Team Co-ordinator to ensure that training records are captured in a timely manner, stored in accordance with GDPR and appropriate reporting for line managers is produced so ongoing capability and performance can be continually reviewed. Being the key point of contact between the business and field teams to seek and receive feedback about appropriateness of training and/or learning interventions. Being responsible for creating and refreshing a question bank in order to keep the competency tool ‘Clever Nelly’ used to its full potential. To be successful in this role you will be required to have the following skills and competencies: Strong experience of working within the water treatment function Proven experience of how to operate surface and/or ground water sites Sound understanding of regulatory requirements affecting the provision of wholesome drinking water Understanding of sample types, health significance of water quality parameters and principles of water supply hygiene Understanding of health and safety as well as risk assessment principals and application to real world situations Ability to summarise technical issues to non-technical audiences, and communicate effectively and concisely (both written and verbally) with a wide range of stakeholders, internal and external (including regulators) Demonstrable planning and self-management skills with a flexible approach Ability to influence and persuade others at all levels It will be ideal if you have NVQ level 3 in water treatment however it is not essential! Interested, why not apply! Our purpose is big. Our impact is huge. And we know that every single one of us has the power, through our actions, to positively change society and the environment for good. It’s why careers with us have real meaning. Because, if you’re driven and ambitious, we can offer you huge opportunities for personal growth, professional development and constant innovation. Forever evolving. Forever focused on doing the right thing, we empower and encourage everyone to play to their strengths and to help us shape a fair and positive future for all. We believe in Water for Life. If you do too, Dive Right In. Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
