As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta Job Title: Registration Clerk Job Type: Temporary Long Term (Fixed Term) / Full time Job Location: Edmonton, Alberta Registration Clerk Registration & Account Services Edmonton, Alberta Temporary, 6–12-month contract (possibility of extension or permanency) Imagine a job where your attention to detail and technical skills make a real impact. A job where you play a crucial role in the creation and management of claims, ensuring accuracy and efficiency from start to finish. If this excites you, the Registration Clerk position within WCB Alberta is for you! As a Registration Clerk, you will be at the heart of our claims process. You will accurately create new claims from reports submitted by employers, workers, and medical providers, and review new information to update existing claims. Your meticulous work ensures that claims are correctly created, which is vital for their adjudication and ongoing management. You will also use your critical thinking skills to code claims and index documents these documents to claim files. Why WCB-Alberta? We are a team that cares. Over 2,000 people, in four offices located in Edmonton and Calgary, each with unique skill, expertise and perspective that supports our core areas of business. Regardless of specialty, we are a team connected by a shared purpose and value. As the independent operator and administrator of the province’s Workers’ Compensation Act, we come to work each day committed to over two million workers and over 170,000 Alberta employers. We are inspired by making a positive impact on the lives and businesses that have been impacted by workplace injuries. Registration Clerk responsibilities: Be the first point of intake for newly reported claims at WCB. Accurately enter worker information in WCB’s electronic claims management system. Review injury reporting to determine the nature of the worker’s injury and the type of claim associated with the injury. Identify if existing claims for the worker exist or determine if a new claim should be created. Use claim-related medical and accident information to code the injury based on the National Standard of Injury Program (NWISP - National Work Injury Statistical Program). Review injury reporting to determine the employer associated with the injury and charge the claim appropriately. Review claims and update coding/demographic information for previously missing data when new information is available and/or at the request of claim owners. Communicate verbally and in writing with stakeholders to confirm or obtain information required to register claims accurately and avoid duplication. Communicate verbally and in writing with workers and employers to obtain information required to keep demographic and employment information. Review and verify/update address information for returned mail received at WCB. Index and upload documents to claim files. Your experience and skills: High school diploma supplemented with university or college education, or two years related experience. Aptitude for using computer applications and following document handling business guidelines. Knowledge of anatomy, injury and medical terminology would be considered an asset. Demonstrated ability to work independently, show initiative, effective time management, priority setting and organizational skills. Effective verbal and written communication skills to request/relay information to/from customers. Demonstrated ability to work on a team. Commitment to quality outcomes and to provide excellent customer service to internal and external customers. Effective in a multitasking environment with ability to handle large volume of work and change focus with little or no notice. Knowledge of FOIP, sound judgment with high regard for confidential information. We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from home and physical office) that foster a healthy work-life balance. You’ll work with supportive leaders and skilled professionals in a caring and collaborative work environment. For more information, please see our Employee Handbook, available on our website. Salary: $48,332 to $53,695 per annum (Pay Grade 05) This position is temporary with the possibility of extension or permanency. Final candidates for this position are required to undergo a security clearance as a condition of employment. Successful candidate must reside in Alberta and be able to work in person in our Edmonton downtown office as required by their position. We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Closing Date: May 23, 2025 WCB-Alberta is a not-for-profit organization that serves as the neutral administrator of the workers' compensation system for the province. Every day, we work hard to make a positive difference in the lives of our customers—the nearly two million workers we cover, and more than 170,000 employers whose contributions fund worker benefits, return-to-work programs and health care services to help those who have been hurt on the job. At WCB-Alberta, you too can make a difference. Workers’ Compensation Board is committed to providing equal opportunity to all qualified persons without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.
