Job Title:
Senior Specialist, Product Development, Identity Solutions
Overview:
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.
The Identity Solutions team leads the development and delivery of innovative products that help partners identify their customers and enable simple and secure digital experiences for consumers in payments and beyond.
A critical area within Identity Solutions is the Payment Verification team which develops global e-commerce identity risk insights and data sharing services to verify consumer identities, reduce payment fraud and increase conversion rates across the payments ecosystem, all leading to better customer experiences.
About the Role:
• Support development and enhancement of new and existing identity risk AI models that power risk assessment services for digital commerce, including network tokens and wallets in partnership with cross-functional teams, including data science, engineering, regional partners and commercialization
• In partnership with product managers, translate market needs into AI model requirements and roadmaps to ensure the solutions the models power are meeting customer needs and contribute to growth of the Payment Verification business
• Partner with Data Science team to evaluate and prioritize new model features, technologies, and data sources based on customer insight, market opportunity, and team objectives
• Collaborate with privacy/legal to support the AI Governance review process
• Track and progress development of modeling-related engineering work in partnership with various engineering and data science teams
• Investigate and analyze model performance to identify areas of improvement.
• Monitor success metrics and KPIs of our AI models to ensure effectiveness of product offerings
• Create KPIs, product documentation, AI governance, training, and other collateral for new model development
• Support the execution of go-to-market plans for model refinements and refreshes with commercialization and regional teams
All About You
• Demonstrable experience in product conceptualization, design, and commercialization and/or data science; Product Management, Data Science or related experience preferred
• Experience and/or knowledge of machine learning models, e-commerce, payments fraud, identity and/or security technologies is preferred
• Technical experience working with APIs, databases, and data-centric applications
• Demonstrated track record achieving business objectives and building business relationships within a large matrixed organization
• Experience working closely with Data Science and and understand of how AI and Models work
• Proven project management, organization, and thought leadership skills with ability to build, lead, and maintain strong, productive working relationships
• Ability to write SQL queries and/or Python scripts is a plus
• Comfortable with ambiguity and resilient when tackling challenges
• Ability to analyze complex issues and provide direction towards resolution
• An entrepreneurial, self-starter mindset with a bias for action
• Strong written and verbal communication; can effectively articulate product decisions to technical and nontechnical stakeholders.
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