Job Title:
Manager, Product Management, Identity Solutions
Overview:
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.
The Identity Solutions team leads the development and delivery of innovative products that help partners identify their customers and enable simple and secure digital experiences for consumers in payments and beyond.
A critical area within Identity Solutions is the Payment Verification team which develops global e-commerce identity risk insights and data sharing services to verify consumer identities, reduce payment fraud and increase conversion rates across the payments ecosystem, all leading to better customer experiences.
All About the Role:
• Build best-in class risk insights for new network token use cases
• Create and steer the token insights product roadmap in collaboration with data science, engineering, product marketing, regional partners, and digital product to analyze customer feedback, define product requirements and prioritize projects
• Drive projects by collaborating with customers and internal stakeholders to prioritize goals and timelines
• Own the complete delivery of token insights, from project scoping to execution and final product delivery, ensuring proper documentation.
• Investigate and analyze insights performance to identify areas of improvement.
• Define and monitor success metrics and KPIs for token insights to ensure products are effective and meet business objectives
• Lead product launches including pilot programs
All About You:
• Deep Product Management experience preferably building risk/fraud products
• Understanding of payments fraud scenarios like account takeover, synthetic identities, and social engineering
• Developed analytical skills and intuition
• Enthusiasm for problem-solving both internally and externally
• Thrive in a cross collaborative environment with the ability to build relationships
• Results oriented with ability move quickly
• Comfortable with ambiguity and resilient when tackling challenges
• Ability to analyze complex issues and provide direction towards resolution
• Written and verbal communication; can effectively articulate product decisions to technical and nontechnical stakeholders.
• Ability to write SQL queries and/or Python scripts is a plus
