Inside Sales Representative

Doman Building Materials Group Ltd • Langley, Canada • 2d ago

Inside Sales Representative Langley, BC Full-Time Reference Number: CAN-BC-LAN-076-130525 SUMMARY As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service. As well as laying the groundwork for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering the orders in the system, and relaying vital information to operations team members. Doman’s sales force is comprised of Inside Sales Representatives, Commodity Traders, and Account Managers. The Inside Sales Representative takes on a generalist function and is comfortable selling engineered wood products, siding, decking, railing, as well as all other building material product lines. The ISR also has the ability to increase sales revenue, order by order. Our customers range in size from small independent lumber yards, to regional building material dealers, national home improvement chains, and industrial and OEM customers.

EXPECTED CONTRIBUTIONS Along with the Account Managers / Sales Specialists and Commodity Traders, the ISR’s maintain and grow existing customer relationships. Inbound Calls and Sales Orders Promptly answer customer phone calls for orders, quotes, and inquiries. Determine customer requirements and secure the maximum invoice value for the order. Sell additional products by recognizing opportunities to up-sell or sell complementary products. Answer inquiries by clarifying desired information; researching, locating, and providing information. Enter orders efficiently and accurately into the order system. Relay vital information to operations team members. Prompt and accurate handling of credits and returns. In some regions, partner with Account Managers to manage customer relationships. Promptly and professionally resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Outbound Phone Calls Utilize call planning process to place outbound phone calls to customers to promote and sell Doman products and sell promotion programs. Purposes of outbound calls are to fill delivery trucks, follow up on orders and offer sales promotions. Every opportunity to be used to increase the dollar value of an order. KNOWLEDGE, SKILLS, AND ABILITIES Sales Excellent customer service skills on the phone Demonstrated ability to anticipate customer needs Comfortable with conducting outbound phone calls to existing customers Technical Able to quickly learn technical information specific to the building industry Working knowledge of wood frame residential construction is an asset Other Very comfortable with Excel, Word, and Outlook; good keyboarding skills and computer skills Aptitude for numerical calculations Excellent English communication skills at a capacity to influence sales over the phone EDUCATION High school graduation is a requirement Formal sales training is desirable COMPENSATION AND BENEFITS The typical hiring range for this position is $57,000 - $60,000 annually. The base pay offered is based on geographical location and may vary depending on the applicant’s job-related knowledge, skills, experience, and internal equity. Similar positions located in other geographical locations may not necessarily receive the same salary range. The compensation information is an estimate and provided to meet with applicable provincial Pay Transparency legislation. As part of our total rewards offering, permanent employees in this position may be eligible for: Annual incentive plan based on company performance Group pension plan with employer-matching contributions Health benefits Purchase Doman Building Materials Group Ltd. stock at a discounted price OTHER WORK-RELATED BENEFITS Fitness reimbursement Education reimbursement Professional Development reimbursement Scholarships for children Discounts on product purchases Employee referral bonus Annual Service Awards EMPLOYMENT STATUS: Permanent, full-time HOURS OF WORK Monday through Friday 8:00 am – 4:30 pm Work Location: 5350 275 St, Langley BC V4W 0C1 DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned; and should not be construed as a position change or constructive dismissal. Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Applicants must be legally entitled to work in Canada without sponsorship. We thank you for your interest; however, only those selected for an interview will be contacted.