Retail Keyholder
POSITION DESCRIPTION AND KEY MEASURES
Department: Retail Operations
Location: Store Location
Report to: DM
Number of direct reports:
POSITION PURPOSE AND EXPECTATION:
Position Summary: We're seeking an energetic and responsible Keyholder to join our retail team. This role supports the Store Manager in daily operations while providing exceptional customer service and maintaining store standards in a fast-paced environment.
Key Responsibilities:
Opening and closing procedures, including cash handling, security protocols, and daily reporting
Lead sales floor operations and guide team members to achieve sales goals
Provide outstanding customer service and create memorable shopping experiences
Support inventory management, including receiving shipments and maintaining stock levels
Monitor and prevent loss through proper shrink control procedures
Execute visual merchandising standards and maintain store appearance
Train and mentor sales associates on company policies and procedures
Assist in daily operations including POS transactions, returns, and customer inquiries
Required Qualifications:
Previous retail experience, preferably in a leadership role
Strong communication and interpersonal skills
Proven problem-solving abilities and decision-making skills
Flexibility to work various shifts, including weekends and holidays
Physical ability to stand for extended periods and lift up to 30 pounds
Passion for fashion and retail industry trends
Desired Qualities:
Natural leadership abilities with a team-first mindset
Excellent organizational and time management skills
Strong brand ambassador qualities and professional appearance
Ability to multitask in a fast-paced environment
Results-driven with a focus on sales performance
KEY MEASURES AND ACCOUNTABILITIES
Key Performance Indicator
Benchmark
Cash Variance Reporting
Weekly on Friday’s
Variance investigations
Any variance above $50.00
Zendesk ticket response
Within 48 hours
Sales reconciliations
Day 3 of EOM week
Monthly Turnover reporting
By 7th of each month
Balance Sheet reconciliations
Day 10 of EOM week
Other duties and special projects within skill and competency level as required.
