Organization Overview
LDS - Learn. Develop. Succeed. is a growing, innovative, research-based, educational nonprofit serving children, youth and adults with diagnosed or suspected learning differences such as dyslexia and dyscalculia and other brain-based differences like ADHD and ASD.
LDS offers individualized, evidence-based, and technology-embracing programs that target student-specific learning needs. Our growing programs and services operate throughout BC online, from our Learning Centers in East Vancouver and North Vancouver, at in-school locations, and in our mobile classroom.
We provide affordable programs to ensure that all children have an opportunity to realize their full potential. We support learners with early intervention and at all stages of the development cycle, leading to profound, positive changes in student learning and life outcomes. We are scaling up our organization and services to effect system change with material and wide-ranging societal benefits.
e are a diverse group of inspired, dedicated and caring professionals making a significant impact in the lives of the learners, families and the communities we serve. We seek new skills, energy, and talent to grow our team, deepen our impact, and advance our mission.
Purpose of Position
Please note from May 15 - 26 this is an internal posting only available to current LDS staff
The Social Communication Group (SCG) Program Manager supports the delivery of in-person group programs by managing program logistics, communicating learner profiles, and assisting with onsite supervision and facilitation. They oversee all aspects of program intake and enrollment, including conducting parent/guardian interviews, maintaining accurate documentation, and ensuring billing readiness. Additionally, they collaborate on program updates, manage organization of physical and digital materials, and maintain consistent communication with families to ensure a smooth, responsive, and high-quality program experience.
Principal Roles and Responsibilities
- Support LDS SLP (who will lead program design and delivery) with delivery of program
- Communicating learner needs and individual learner profiles to SLP
- Supervision of group in arrival area for 15 minutes ahead of program start
- Attendance of program for in-person delivery support
- Ensure all program materials, curricula, outlines, resources are up to date, organized, branded (as appropriate) and filed digitally
- Work with the SLP on any iterative program updates or revisions
- Manage Intake and enrollment of program, and work with Senior Manager, Programs on program calendar, scheduling and related time/space needs; Intake duties include
- Upkeep of intake form
- Completing intake interviews with prospective parents/ guardians of the program
- Uploading intake documentation
- Adding group programming relevant information to debrief (before & after)
- Monitor application and enrollment numbers; in consultation with Senior Manager, Programs, prompt communications team for more recruitment
- Enrollment administrative duties include:
- Offering placements to families/ or communication on why their child isn't able to be offered a spot in program
- Ensuring correct information for billing (direct or third party) is input into Teachworks; ensuring credit card is on file for family
- Ongoing communications with families
- Collating and formatting reporting
- Sending reports
Requirements & Competencies
- Experience with program enrollment processes and attention to detail with administration processes.
- Experience working with learners who have diverse support needs.
- Experience communicating sensitive, and celebratory, information to families both orally and in writing.
- Relative comfort defining and holding boundaries with learners and families who have support needs that may be beyond the scope of what LDS can offer; ability to make appropriate suggestions for other resources or referrals.
- Supporting students in navigating the social norms, not learning to adhere to them, but learning the expectations that are out there so they feel confident navigating them.
Start date: Early July
Reports to: Senior Manager, Programs
Hours of work: The SCG Program Manager is allotted up to 5 hours per week for group delivery, intakes, and general preparation time
- Group delivery – 2 hours 10 minutes per week
- Up to 2 hours per week for intakes
- Preparation management time – up to 1 hour per week
Remuneration and Benefits: In consideration with other instructional duties, a successful candidate would be offered a pro-rated salary increase /adjustment in recognition of increased full-cycle program responsibilities. To be discussed and negotiated.
LDS is proud to be a Certified Living Wage Employer in BC!
Location: LDS’ Social Communication Group programming is offered at our East Vancouver location.
Equity: LDS is committed to employment equity and believes that a workforce that reflects the diversity of the communities we serve strengthens our ability to achieve our mission. We strongly encourage applicants of all genders, ethnic and cultural backgrounds, sexual orientations, abilities, and with a range of life experiences to apply.
How to apply: Please submit a cover letter and current CV directly through our careers page https://ldsociety.ca/careers/ . Applications without a cover letter will not be considered.
