The Body Shop Manager role directs and oversees all the people and processes necessary to facilitate a quick service turnaround time to customers while ensuring their satisfaction. The position acts as central point-of-contact between both customers and operations to provide timely, seamless services.
Essential Duties and Responsibilities
Schedules, facilitates, drives, and oversees all shop processes from start to finish
Staffs the shop and manages all Dent Wizard personnel on site, including coordination of scheduling, training, motivation, and accountability
Optimizes the production through-put of shop Technicians to maximize billings
Appropriately utilizes all available systems, tools, and reports to track work statuses including - Mitchell Connect, Body Shop Connect, Work in Progress (WIP) Report
Ensures invoices are submitted as soon as services are completed
Updates customers and resolves any issues or complaints
Light administrative duties
Other duties as assigned
Required Qualifications
• Previous experience managing teams of up to 20 in a production environment
• Previous experience working with insurance companies
• Flexible, positive, coaching style
• Excellent verbal and written communication skills
• Experience managing multiple priorities concurrently
• Proficient computer skills with the ability to utilize estimating software and shop management systems
Preferred Qualifications
• Previous experience managing a Body Shop or Collision Center is preferable
We provide comprehensive benefit package including medical, dental, vision, disability and life insurance through RBC Extended Health Care and Manual Life RPP. (Registered Pension Plan) and cell phone.
