Company DescriptionFirst impressions are everything! As the next Spa Experience Coordinator our Guests will enjoy the professional and personalized spa experience you have curated for them. The expertise you provide will ensure our guests have a memory to share from reservation to spa visit to check out and beyond.Job DescriptionWhy work for Fairmont Pacific RIm?A competitive rate of $31.00 per hourComplimentary meal through our Colleague Dining ProgramTravel reimbursement program for a TransLink monthly passExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerExtensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirementsCompany-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirementsComplimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST programDistinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the cityA Food & Beverage division that promotes growth, cross-training and career development opportunitiesEmployee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Career development opportunities with national and international promotion opportunities. The sky is your limitCompany-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) for those meeting eligibility requirements
What you will be doing:Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.Co-ordinate guest spa experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing spa reservation software.Identify, empathize and appease guest concernsMaximize departmental revenues through treatment and retail upsells.Engage in monthly boutique incentive program through individual and team goals.Operate point of sale system, ensuring accurate guest foliosMaintain thorough knowledge about all aspects of spa facility, treatments, fitness center, pool and hotel policies and procedures.Ensure the facility is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
QualificationsYour experience and skills include:Service focused personality is essential; experience is an assetFluency in English; additional languages are a plusMinimum of 2 years’ experience in spa or hospitality industryA passion for spa and wellnessPrevious experience in a luxury environment is an assetPrevious experience in retail sales an assetDiploma or Degree in hospitality or related field an assetCareer-minded individual with strong personal initiative and a desire to achieve the department’s vision and goalsHighly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environmentStrong communication and interpersonal skills, both written and verbal, with a professional appearance and demeanor.Energetic individual who is able to prioritize to complete many diverse tasks concurrentlyComputer literacy in Office, Word, ExcelPrevious experience in booking software an assetAdditional InformationYour team and working environment:Work in a wellness-focused, team-based environment that is dedicated to providing 5-Star service and care for our guestsA team dedicated to ensuring guests leave feeling rejuvenatedOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
