Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We have an opportunity in our Auto Claims team as a Front Line Leader! Working in a community of leaders to support Frontline claims handlers. The successful candidate will lead, motivate and support their people in the delivery of customer obsessed service. What You'll Do: Our business is constantly evolving and we are looking for leaders who will roll up their sleeves, challenge the status quo, clear the way and develop frontline capability to deliver service excellence for our customers. The leadership role is about supporting our people. Being in the work is crucial to success. Our leaders coach with care & edge; they are change makers who use data to make decisions, always putting our customers first. What You'll Bring: 2 years of leadership experience in Auto Claims Continuously improve the system and enable our people to be brilliant for the customer Run workflow in and out of the system to meet customer demand Champion a systems thinking approach across the team Can be credible and know how to handle a claim, from start to finish Continuously identify, measure and develop the performance of individuals, the team and the system using data Observe from within the work how the current system works to reduce failure, remove waste and improve handler method Is skilled at handling HR policies and practices Provide guidance, coaching and support to our people, developing them to be the best they can be Have brilliant two-way conversations that are honest and transparent Develop, manage and maintain relations with internal and external partners What You’ll Get: Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Outstanding Career Development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion Corporate wellness programs to support our employees’ physical and mental health Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. #LI-MP1 We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
