What We Do
Care Access is a unique, multi-specialty network of research sites that operates as one connected team of physician investigators, nurse coordinators, and operations managers.
Who We Are
We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.
Position Overview
The Patient Service Coordinator is a fully remote role critical to the success of clinical trial operations, with a strong emphasis on database management and cross-functional coordination. This individual will manage and maintain patient records sourced from several internal and external sources across multiple clinical trial management systems (CTMS) and databases. A strong background in data accuracy, organization, and systems navigation is essential. In addition to data responsibilities, the coordinator will actively engage with patients to schedule screening and follow-up visits, requiring close collaboration with physicians, clinic staff, and research teams to align schedules and ensure a seamless patient experience.
This role demands a high level of organization, attention to detail, and the ability to communicate effectively across diverse stakeholders.
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What You'll Be Working On (Duties include but are not limited to):
You will participate in building strong relationships with the network of Care Access employees and Principle Investigators
You will work closely with colleagues from other functions, including Clinical Operations and Site Staff to coordinate patient scheduling and appointments
Serve as the primary point of contact for patients. Provide clear and timely communication regarding study procedures, visit schedules, and patient expectations
You will be responsible for building a positive image of the site among patients, including building relationships with patients
You will manage operational systems for registration of appointments and patient care
Coordinate and schedule patient visits and follow-ups, communicating effectively with internal teams to ensure smooth scheduling and rescheduling as needed.
Provide patients with accurate information about the clinical trial process, study requirements, and any necessary follow-up instructions
Address patient inquiries and concerns with empathy and professionalism.
Address and resolve patient issues promptly as well as escalate complex cases to appropriate clinical management staff
You will participate in required trainings both internal and external
You will prepare required documents/devices in accordance with the patient visit schedule and clinical trial protocols
Other administrative tasks as necessary
Scope of Role:
Autonomy of Role: ?Work is performed under general supervision?
Direct Reports: ?No?
Physical and Travel Requirements:
This is an on-site position with regional commute requirements. Overnight travel will be minimal (
