Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Sales Manager The Sales Manager leads a team of sellers that drive the customer experience and achieve all sales targets while providing an engaging employment experience. Specific responsibilities include (but are not limited to) the following: Achieve sales targets for the area of responsibility Achieve customer service targets and resolve difficult customer issues Recruit, select, hire and on-board the best talent Lead, motivate, and retain a team of high-performing employees Work in collaboration with other store managers to deliver seamless sales/service to customers Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success Model leadership behaviours that promote a culture of open communication, employee development and trust Maintain all Health & Safety practices to code Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs, goals, etc. Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees Lead team to develop, maintain and grow an active store client base Implement customer relationship and Loyalty management programming Serve as manager-in-charge (MIC) of the store as required Maintain high standards of merchandise presentation at all times Regularly evaluate inventory performance and develop strategies for improvement Participate in and influence the development of store seasonal plans Identify opportunities to drive business Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service Comply with all Health & Safety policies and requirements Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: 5 + years supervisory experience with accountability for driving sales Proven track record of exceeding sales and profit targets Early adopter / change initiator Retail selling experience in a luxury environment preferred. Entrepreneurial spirit The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Directeur(trice) de vente Le(la) directeur(trice) de vente dirige une équipe de vendeurs qui stimule l’expérience client et réalise les objectifs de ventes, tout en procurant une expérience d’employé engageante. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter : Réalise les objectifs de ventes pour les domaines de responsabilités multiples Accomplit les objectifs de service à la clientèle et répond aux préoccupations des clients Recrute, sélectionne, embauche et intègre les meilleurs talents Dirige, motive et conserve une équipe d’employés au rendement supérieur Collabore avec des directeurs d’autres magasins pour réaliser des ventes et offrir un service à la clientèle efficaces Communique les normes, paramètres et objectifs de rendement aux employés et fournit de l’encadrement quant aux comportements favorisant la réalisation de ces objectifs Adopte les comportements de leadership qui promeuvent une culture de communication ouverte, le perfectionnement des employés et la confiance. Maintient toutes les pratiques de santé et sécurité conformément au code de conduite Supervise le programme des conseillers à la vente désignés/conseillers experts désignés (CVD/CED) pour les rayons assignés; collabore avec les fournisseurs pour les SIP, les objectifs, etc. Reconnaît et récompense le rendement extraordinaire; donne sa rétroaction et met au point des plans d’amélioration du rendement pour les employés dont le rendement est insuffisant Amène l’équipe à élaborer, mettre à jour et accroître une base de clients actifs Met en place des programmes de gestion des relations clients et de fidélisation Agit à titre de directeur en devoir (DED) du magasin, au besoin Instaure des normes élevées en matière de présentation des marchandises en tout temps Évalue sur une base régulière le rendement du stock et crée des stratégies d’amélioration Participe au développement et influence les plans saisonniers du magasin Identifie les possibilités de stimuler les activités Gère les budgets de masse salariale tout en offrant des niveaux appropriés de couverture en tout temps afin de répondre aux besoins de l’entreprise Maintient une sensibilisation opérationnelle au quotidien des concessions en magasin afin d’assurer un service à la clientèle uniforme Se conforme aux politiques et exigences en matière de santé et sécurité Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité. Le(la) candidat(e) idéal(e) doit posséder : Un minimum de 5 années d’expérience dans un poste de supervision avec la responsabilité de stimuler les ventes De l’expérience éprouvée à dépasser les objectifs relatifs aux ventes et aux profits La capacité d’adopter/d’initier rapidement les changements De l’expérience de vente au détail, de préférence dans un environnement de luxe Un esprit d’entreprise L’évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du rayon Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.
