Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $76,800 - $115,200 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area. Perform activities developing components of solutions with a focus on analytics, support, testing, and proof of concepts aligned to business and technology objectives. Provide a broad range of system solutions development to business problems through the development and programming of applications / systems. May also provide research, installation, maintenance, configuration, administration and/or provisioning of systems/applications. Skill Requirements: Expert knowledge on UNIX and Unix shell scripting( commands, file and directory search, file access permission, file transfer protocols, scheduling, knowledge of file systems, loops, regular expressions, arrays, I/O redirections, functions, file handling, debugging etc.) Knowledge in Python to be able to perform design and coding (loops, arrays, classes, inheritance, file handling, database connectivity etc.) Knowledge in RDBMS (Oracle, DB2) including writing SQL queries including DDL, DML command, joins and knowledge in views, triggers, stored procedures etc. Excellent trouble shooting skills to resolve issues with various software components Good knowledge of Debugging with development background, defect fixing and maintenance of Software programs Monitor performance of various software components and report issues Working knowledge in REST APIs, Spring Boot framework Experience in Source code control tools (BitBucket, GitHub etc.) and CI/CD Pipelines (Jenkins, GitLab etc.) Working experience in Job schedulers like Autosys and Application servers like WebSphere, JBoss Knowledge in Unit testing tools like Junit, pytest etc. Knowledge in Agile methodologies Expertise in data migration, application / product upgrades, vendor software patches Good communication and interpersonal skills- able to concisely articulate requirements/ transfer knowledge to other team members Experience with Enterprise Content Management tools is an added advantage Key Accountabilities: Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status to ensure project objectives are met Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation Interact with clients to provide quality service/solutions consistent with objectives and client requirements Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business May develop a working relationship with 3rd party vendors as required to fulfill support requirements Develop understanding of technical aspects of project / break-fix development related to the application and provide advice/guidance to Developers and Solution Designers Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications/system Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required Monitor the performance of the environment by using meaningful metrics Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization Ensure effective change management discipline is use Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP) Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs Comply with well-defined enterprise technology delivery practices and standards and project management disciplines Make effective use of the cost management processes in place in own unit Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery Keep current with industry and/or business trends May perform testing according to test plans, monitor and report on results, and work with others on problem resolution As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines Work effectively as a team, supporting other members of the team in resolving critical service issues Prioritize and manage own workload in order to deliver quality results and meet timelines Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Participate in knowledge transfer within the team and business units Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific
