Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. The Investigator protects company assets from fraud and internal/external loss. Specific responsibilities include (but are not limited to) the following: Routinely walk floor to observe, identify dishonest persons both externally and internally Observe and dispatch by monitoring CCTV system Apprehend shoplifters and maintain records of apprehensions Testify at criminal proceedings as appropriate Conduct periodic P.O.S. audits Conduct internal investigations as required with confidentiality Analyze and follow up on transactional reporting Minimize company loss due to paperwork errors Support Operations and Sales teams with inventory counts, shortage programs, and unsaleables Respond to emergencies in a timely manner, ensuring appropriate follow up reporting Provide support and follow up on audits to ensure compliance Comply with all Health & Safety policies and requirements Perform other duties, as assigned Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: College Degree 2-3 years experience in a similar capacity Kinesic interview techniques or other interviewing/interrogation training Previous experience in a retail environment Standard first aid, CPR OPA Level II Maintain provincial guard license Fully bilingual in French and in English. The measures of success: Contribution to financial and customer growth objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Enquêteur(euse) Le(la) p réposé(e), Vérification et Contrôle opère le standard téléphonique, les services administratifs, les comptes fournisseurs et les fonctions d’établissement de bilan au sein de la Caisse centrale. Le(la) titulaire de ce poste est également responsable des services internes fournis au magasin, dont les demandes générales et procédurales ainsi que la consigne de paquets et la vérification des sacs des employés. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter: S’assure de répondre aux appels entrants des clients selon les normes de l’entreprise Redirige adéquatement les appels aux récipiendaires ou livre les messages en temps opportun Tient à jour le répertoire téléphonique de l’emplacement Supervise les réparations des systèmes techniques (PDV et autres) Offre du soutien financier par le biais de rapprochement bancaire, de codage de facture, de gestion de la petite caisse, d’enquêtes sur les rétrofacturations Gère les marchandises appartenant aux clients et fait le suivi des autres relevés non marchandise/de libre circulation S’assure de respecter les pratiques de travail administratives et de maintenir un lieu de travail propre et ordonné afin de limiter les pertes Effectue la vérification des politiques et procédures de l’entreprise par rayon/service Fournit du soutien et du suivi pour les vérifications afin d’assurer la conformité Se conforme à toutes les politiques et exigences de santé-sécurité Effectue les autres tâches qui lui sont assignees Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité. Le(la) candidat(e) idéale) possède : Diplôme d’études secondaires ou l’équivalent De 2 à 3 ans d’expérience préalable dans un poste similaire Connaissances intermédiaires de Microsoft Office, incluant Excel, PowerPoint et Word Attention minutieuse aux détails éprouvée, exceptionnelles compétences organisationnelles et excellentes aptitudes en communication écrite et verbale Parfaitement bilingue en français et en anglais L’évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.
