The Collection Supervisor is responsible for overseeing the collections team to ensure efficient recovery of outstanding accounts while maintaining professionalism and compliance with company policies and regulatory standards. This role requires strong leadership, problem-solving abilities, and a customer-focused approach to resolve delinquent accounts effectively. Key Responsibilities: Supervise and support the collections team, ensuring productivity and adherence to company guidelines. Monitor and analyze delinquent accounts, developing strategies to reduce bad debt. Establish and track performance metrics for collectors, providing guidance and training as needed. - KPI's Ensure compliance with industry regulations and company collection policies. Assist with escalated collection cases, negotiating payment plans when necessary. Prepare reports and maintain accurate documentation of collections activity. Collaborate with Region/Sales to address outstanding balances while maintaining positive relationships. Provide regular progress reports, statistical analysis, and insights to the management team. Develop progress spreadsheets and reporting tools for tracking collections. Ability to adapt to change and learn new processes as the business evolves/develops Lead monthly meetings with Collections team to discuss KPI's and resolve outstanding issues. Qualifications & Skills: Experience in collections and supervisory or leadership roles. Strong knowledge of compliance regulations, and financial processes. Excellent communication, negotiation, and problem-solving skills. Ability to manage a team effectively, providing coaching and performance feedback. Proficiency in collections software and reporting tools. Intermediate Excel experience. The ideal candidate will have strong leadership skills, the ability to analyze delinquent accounts, and experience coordinating collection strategies to minimize bad debt. Additionally, the Collection Supervisor must maintain positive relationships with customers, negotiate payment plans when necessary, and work closely with internal departments to resolve disputes. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.
