Who We Are
At Litco Law, we are on a journey to push the boundaries of what our team and our technology can do. Our goal is to provide exceptional client service and help more people every day, and technology is a strategic tool in achieving that goal. We need creative, innovative thinkers to help us embrace new and existing technologies that will increase efficiency, enable faster growth, and provide ever increasing levels of client service.
As an IT Analyst this team member will work as part of our Business and Technology Services department to troubleshoot technology issues, support team members in their day-to-day work, and remove headaches for our team! This role also includes project work which is not limited to Security projects, Evergreening projects, and Application Deployment projects.
This role will also support team members in all our offices, as well as our remote team members. This is a great opportunity to work with an innovative, supportive, and experienced team and learn new skills.
Come meet our Business and Technology Services team here!
\n
What You’ll Do
Monitor the helpdesk and provide prompt support to all team members
Set up all new hire accounts, equipment, and workstations
Complete offboarding for all accounts, equipment, and workstations
Document and communicate any changes to applications or infrastructure
Perform audits to ensure a clean and secure environment
Contribute to the creation and maintenance of knowledge articles
Track, escalate and communicate outages, as required
Track all physical assets and in our Asset Management Software
Assist in IT Operations projects which include, scoping, planning, and implementing IT applications and solutions
Work collaboratively with our Managed Service/Security provider on projects, outages, and updates
Assist the Business and Technology Services team with other tasks, as needed
Your Technical Experience
Microsoft 365 Office Suite including Teams
Microsoft InTune
FreshService or a similar ticketing system
Video conferencing platforms including Teams, Zoom and Cisco WebEx
VPN
ITIL Incident Management understanding
Knowledge of network security practices and anti-virus programs
Who You Are
Have at least 1 year of experience in a similar technical support role or relevant post secondary education
Love learning and are excited to experience new problems to solve everyday!
Have outstanding interpersonal and customer service skills that lead to positive experiences for our team
Pride yourself on your efficiency, time-management, and ability to work both autonomously, and in a collaborative team environment
Have strong communication skills
Are excited about getting involved in projects that contribute to the growth of our company and create diversity in your work
Can demonstrate a technical knowledge of Windows Operating System, MS365, Active Directory, Cloud Services, and a ticketing system (E.g., Fresh service)
What We Offer
High-performance culture – You can be a dreamer, and you’re not the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact.
Learning and development opportunities – We will support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow.
Freedom and responsibility – We have a culture of freedom and responsibility, which means hiring talented people and then getting out of their way. We believe in trust and transparency, flexibility, recognition, and appreciation.
Health and Wellness benefits – The well-being of our team members always comes first. Health benefits, a virtual employee assistance program, and a flexible health and wellness spending account are just a few of the ways we support our team.
In-house book club – We get paid to read! At Litco Law, we believe in rewarding our team members for investing time in their personal and professional development.
Flexibility – Yes, the rumours are true! We offer unlimited paid vacation and a hybrid model for working remotely and in-office.
\n
We Are Growing Fast. Join Us. Litco Law provides a home for the mountain climbers, dreamers, and hardworking people who want to make a difference in the world. We offer multiple locations, state-of-the-art technology to support our clients and team members, and a workplace culture like no other. Join us today.
