Drive for Excellence
Delivering top tier service for over four decades, Audi Niagara is an award winning team who believes in a personalized guest experience. We offer a first-class sales and service consultation while maintaining our commitment to supporting local communities across Niagara.
Audi Niagara is currently seeking a team oriented, hard working individual to join their exceptional team as a Financial Services Manager.
About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:
Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families
Here’s what you’ll deliver:
Act as liaison between the customer and the financial institution by obtaining confirmation of financing, insurance, licensing, and other personal information for customers
Prepare credit applications for all customers and provide alternate solutions for customers who are not immediately approved for financing
Examine all required paperwork with the customer in order to complete the transaction
Build relationships with customers in order to close deals and ensure customer satisfaction, as well as being expected to keep in close contact with other departments to ensure an efficient and profitable sales operation
Engage with customers to up-sell financing, extended warranty, insurance, and chemical options with all customers in order to increase customer satisfaction as well as dealership profit
Maintain confidentiality on all sensitive information provided by customers.
Establish a procedure to evaluate deals in accordance with lender and dealership guidelines
Maintain a lender guide of all relevant programs that is currently in use and retain product knowledge
Analyze credit reports in order to recognize a conventional deal and turnover accordingly.
Prepare cost special finance deals, along with the profit sheets
Coordinate with auditors to ensure annual monitoring is carried out
Assess the changes in financial regulations and legislation, in order to stay up-to-date on the current changes
Advise Sales Consultants on how to obtain higher gross sales in the future
Attend weekly meetings with the Sales Manager and the General Sales Manager and give updates on current performance status along with current areas of opportunity
Prepare weekly and monthly reports as requested by management
Train Sales Consultants on finance, insurance, and protection products
Coordinate with the Sales and Service departments to schedule delivery dates, as well as the pre-delivery clean up services
Be knowledgeable of provincial regulations regarding finance and the fair credit reporting act.
Comply with strict regulations and requirements of the Ontario Motor Vehicle Industry Council (OMVIC)
Ability to work in adherence to company safety standards at all times
Comply with all company policies, standards and procedures
Other duties as required by management
What you need to succeed:
Minimum of 2-3 years sales experience, preferably in an automotive or financial services environment
Minimum of 1-2 years Dealer Financial Service experience
OMVIC Certification required
Dealer CRM system experience is required
Must have a valid Ontario Driver's License and good driving record
Knowledge of financial institutions, insurance policies, and warranty options
Ability to read, understand, and calculate banking figures such as discounts, interest rates, percentages, and commissions
Strong knowledge of sales principles, methods, practices, and techniques
Solid negotiation, conflict resolution, and people management skills
Strong problem identification and problem resolution skills
Strong computer skills, proficient in G-suite and Microsoft Excel
Outstanding verbal and written communication skills
Strong time management and organizational skills
Ability to maintain a high degree of confidentiality
Personable, reliable, courteous
May be required to work on Saturdays
Ability to work flexible hours and work around a changing schedule
What’s in it for you?
Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!
This compensation range will be based on knowledge, experience, commission and bonus earnings
Job Type: Permanent - Full Time
Salary: $85,000.00 - $125,000.00 per year
Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.
