VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” View more comments from our clients and their family members. Pay Range OPSEU/VHA Pay Scale Level 2– $20.36 Intake and Information Management Support Staff provides full clerical and administrative support to the Intake and Information Management Team. This position is the primary contact for all telephone and electronic inquiries made by the LHINs regarding case offers, VHA Subcontractors and other Community Partners. The main functions of this role include, but is not limited to: data entry, telephone support, monitoring of electronic portals and fax systems, service changes and updates, maintenance of the client data base, communications with VHA Nurses and Rehabilitation Service Providers, and the compilation of the Centre`s data, statistics and reports. We are currently seeking: Intake and Information Management Support Staff—Permanent Part-Time Guaranteed 21 hours per week but could be scheduled up to 35 hours Shifts will vary between 8:30am—9:30pm on weekdays, weekends, and stat holidays. Eligible for Hybrid work arrangement post completion of satisfactory training The incumbent must also be available on June 16, 2025 to attend a 3-week full-time in-person training program including weekdays and weekends, from 8:30am-4:30pm. Key Areas of Accountability · You have relevant post secondary school education/training combined with practical experience, medical terminology is an asset. · Minimum of two years related work experience or equivalent in a multi-tasking, routine based clerical position · You possess superior computer and data entry skills with proven speed and accuracy (50wpm) and have experience and a keen desire to learn and utilize new software/electronic applications. · You are culturally competent, interacting effectively with diverse stakeholders with a wide range of communication skills, customer service experience, knowledge and understanding of the home care system. · Must be able to communicate and document in an effective, timely and efficient matter with clients. · Strong attention to detail and the ability to deal with multiple priorities is a requirement. · You are a strong team player and can work effectively under pressure, adhering to deadlines. · You are comfortable working in a constantly shifting environment as VHA responds to changes in client and funder needs and staff availability. · Proven organizational and effective problem solving skills are required. · Demonstrated efforts to continuously develop and upgrade skills and achieve personal and organizational performance targets are required. · Knowledge of Gold Care and the ability to converse in a second language is a definite asset. Satisfactory completion of technical skills testing is required for the position. What makes VHA’s compensation unique? Benefits and pension plan for permanent eligible employees Compensation for education and professional development VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career Mentorship and peer support Career development opportunities Employee and family assistance program Wellness resources Perks & discounts Staff & service provider events Accommodation and VHA’s commitment to DEI At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply. How to Apply? Our online application should take about 5 to 10 minutes to complete. VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto. Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion. In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care. “VHA’s team is full of amazing people who are compassionate and committed to supporting one another and to making care better for our clients and families.” - Kathryn Nichol, President and CEO, VHA Home HealthCare (VHA) At VHA, we offer you opportunities to advance your career with an industry-recognized leader in care that truly values its clients and its people. Visit our Careers website for more details. Internationally educated healthcare professionals have long been an important part of VHA’s workforce - hear from some of our staff and service providers about their experience. Since 1925, VHA Home HealthCare has lent a helping hand to people in the community. As a not-for-profit charitable organization, we support seniors, families, people with disabilities and those living with chronic or terminal illness to live as independently as possible. With close to 3,000 staff and service providers - including personal support workers, nurses, rehabilitation professionals, home support workers and office support staff - we provide services 24 hours a day, seven days a week to clients in their home and the community. At VHA, we’re passionate about the work we do, the impact we make, and about supporting our clients, communities, and each other. As a VHA team member you’ll do more than provide services to clients; you’ll build strong, long-lasting bonds and real relationships with our clients and their families. We offer high-quality, multilingual services in southern Ontario and our work environment focuses on supporting clients and staff through client-centered care, well-connected health care teams, and continual improvement. Our people are as diverse as the clients and communities we support and we value your unique talents. So, if you’re passionate about serving others and making a difference, you belong at VHA A Life-Changing Opportunity Providing better care to our clients and their families is what fuels us. And today we’re at the forefront. Through our community partnerships, innovation initiatives, and a focus on research and transformation, we are making an impact like never before. To support you and your goals, there are a range of full-time, part-time and casual positions at VHA with varying schedules to meet our clients’ needs and your own. We also try to give you an interesting mix of new and repeat clients so you can build relationships and enjoy variety. We know that our team members can provide their best care when their own needs are being met. Together, we are reimagining the future of health care. Reimagine your career with VHA. At VHA, we offer you opportunities to advance your career with an industry-recognized leader in care that truly values its clients and its people. We offer: The opportunity to join a leading charitable organization you can be proud of with over 95 years of experience providing high quality care. A stimulating, diverse, client and family-focused work environment with a variety of full-time and part time positions. We invest in our staff, offering continuous opportunities for learning, competitive compensation and paid orientation, a confidential and free Employee Assistance Program, and more. Eligible staff are also entitled to a pension plan and comprehensive benefits package. Best of all, we foster a supportive, and respectful team environment where we all thrive.
