Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE AREWe love books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and our soul and Great Books are JUST the Beginning…We play by the following rules:We exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operateJob DescriptionMISSIONThe Inventory Analyst, Print is responsible for managing omni-channel inventory to meet business performance goals and customer experience, and provide insight and analysis into the business. The analyst seeks to maximize product availability, minimize unproductive inventory, and improve margins. KEY PERFORMANCE METRICSSupport sales of the storytellingAllocation analysisArticle (ISBN) set up accuracyOn time allocationsSell through targetsMonthly story planogram readinessForecast accuracy% in stock performance (Stores & DC)Inventory weeks of supplyReturns rateInventory productivityStore Help ticket within SLAMinimize UPS costs KEY ACCOUNTABILITIESFunctionalAccurately allocate new books to anticipated customer demand, and forecast omni-channel customer demandProvide insights from analysis on inventory and business performanceReview DC and store forecast exceptions to maintain forecast accuracyManage and maintain SAP replenishment parameters at store, online, and DC level to ensure in-stock and weeks of supply targetsManage returns to meet Merchandise Category returns targetCommunicate effectively with other functional teams (e.g. Category Management, Store Operations, Distribution Centre)Work with vendors to ensure timely reorders/reprints of required inventoryResolve store-reported inventory problems within service level agreementsProvide SAP super user expertiseMaximize margin and product availability through effective sourcing decisionsDevelop and improve functional processes and reportingAct as an advocate for the customer by placing them at the forefront of all decision-making and design processesProactively identify and anticipate customer expectations and needsEmbrace and seek out technology that creates high tech and high touch solutions for Indigo’s customersChallenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them PeopleCollaborate with others to drive flexible and iterative solutions, quickly and easilyShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfHelp others see the impacts of their efforts and proactively engage other functions to get inputEncourage others to freely share their point of view and be open to feedback CulturalModel Indigo’s beliefs and convey a positive image in everything you doCelebrate diversity of thought and have an open mindsetTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion and influence change through your team and/or the organization SCOPEReports to: Manager, Planning & InventoryManager once Removed (MOR): Director, Planning & Inventory Management KEY RELATIONSHIPSInternal:Category ManagersDistribution CentreRetail OperationsRetail Stores External:VendorsQualificationsWork Experience / Education / Certifications2-3 years of in-store experience at Indigo Books & Music comprising a thorough familiarity with store-level operations at leadership level, outstanding product knowledge and keen analytical insight into business operationsAlternatively, qualified candidates may have 2-3 years of analytical experience with emphasis on inventory management (ideally in a retail environment) and should have knowledge of ERP systems (SAP)University/College degree in Business, Engineering, Math or similar program Competencies / Skills / AttributesExcellent analytical, communication and interpersonal skillsStrong user of MS Excel or MS AccessCustomer focused with a strong focus on team workStrong and creative problem solving skills with a desire for continuous improvement Additional InformationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process. WELCOME HOME
