Please note this posting closes Tuesday, May 20 at 11:59pm (EDT).
Underground Media & Design
We are a full-service media, design & print shop located in the basement of the McMaster Students Centre. We offer a wide range of affordable print products as well as self-serve options to the students, staff & faculty of McMaster and the broader Hamilton community.
The Customer Service Representative is responsible for opening and closing duties, assisting clients over the counter, answering phones, performing daily billing duties as well as assisting with print production work.
Knowledge, Skills and Abilities
Skills in verbal communication required to deal with customers and others within the organization
Organizational skills an asset
Background in customer service oriented industry considered an asset
Effort & Responsibility
Must be courteous, friendly, and organized.
Able to problem-solve and deal with a wide-range of clientele.
Responsible for dealing with varying amounts of cash.
Ability to multi-task.
Working Conditions
Fast-paced environment with many high peaks in client volume. Can be noisy and hectic at times.
Standing for the majority of a shift is to be expected.
High activity levels or extra training may require customer service representatives to work more than their scheduled weekly hours.
Frequent lifting including heavy objects, such as boxes of paper and final printed products.
Training and Experience
Experience in cash handling preferred.
Experience in a retail/customer service environment also preferred.
Equipment
Computerized POS system
Digital black and white printers/copiers
Digital colour printers/copiers
Power cutting & trimming machines
Electric staplers
Scoring machine
Spiral binding machine
Calculator
Windows-based computers
Debit/credit machines
For a full list of duties and responsibilities, please download the full job description
Term: Sept - April 30
Hours: Variable Hours
Remuneration: A - $17.35 per hour
We thank all applicants for their interest and effort in applying for the position, and advise that only those candidates selected for interviews will be contacted.
The McMaster Students Union (MSU) is strongly committed to employment equity within its community and to recruiting a diverse staff. The MSU encourages applications from all qualified candidates including women, persons with disabilities, First Nations, Métis and Inuit persons, members of racialized communities and 2SLGBTQIA-identified persons. If you require any form of accommodation throughout the recruitment and selection process, please contact the Director of Human Resources by email at hr@msu.mcmaster.ca. Please note that the MSU is an independently incorporated students’ union operating within the McMaster University community; this is not a McMaster University position.
