We are seeking a dynamic and detail-oriented individual to support the AskHR knowledge and education team by refining content for integration with generative AI tools. The co-op will gain insights into internal knowledge management systems, learning how content is collaboratively created with HR colleagues and how it supports the AskHR contact center. Additionally, they will develop a basic understanding of reporting tools and metrics that inform the AskHR knowledge and contact center strategy. Position Responsibilities: Maintain and update the overdue article spreadsheet by reaching out to content owners to ensure they complete the required reviews. Assist with basic article cleanup efforts, utilizing Salesforce to organize and refine content efficiently. Support the Salesforce case coding project to improve data categorization and management. Required Qualifications: Currently enrolled in a co-op program at your post-secondary institution. Strong communication skills, with the ability to collaborate effectively with HR stakeholders and team members. Proficiency in data analysis and reporting, with the ability to use data to drive decision-making and storytelling. Interest in human resources, demonstrated through active participation in relevant projects and initiatives. Ability to work collaboratively in a team environment, contributing to shared goals and outcomes. Strong analytical skills, with experience using tools like Excel and Power BI to manage and interpret data. Eagerness to learn and adapt, staying informed about HR trends and best practices to enhance professional development. Application Instructions: Submit your resume, cover letter, academic transcript, and work term evaluation (if any) in one PDF file. Note: Applications are reviewed on a rolling basis, and successful candidates will be contacted by the end of May or June. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Working Arrangement Hybrid Salary & Benefits Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We are committed to creating a workplace that offers unlimited opportunities for employees to realize their career goals. Whether it’s working abroad, exploring a new career direction or simply progressing in their chosen field, we help our employees reach their full potential.
