Senior Technical Support Analyst Department: Information Technology Operations and Security Type: Contract – 12 Months Location: Toronto Posting Date: May 7th, 2025 At OPTrust, paying pensions today, preserving pensions for tomorrow is our mission and business. When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust – from London, Toronto, and Sydney – makes a meaningful impact, our environment is fast paced, but we find time to have fun and give back to the community as well. Our strength resides in our team members with different backgrounds and perspectives creating an inclusive and fulfilling place to work for everyone. What OPTrust Offers You Unique culture rooted in our core values – collaboration and teamwork, integrity, respect, flexibility, excellence and continuous improvement. A purpose-driven environment where we all work towards the common goal of paying pensions today and preserving pensions for tomorrow. A flexible, hybrid work model. Benefits package after six months of consecutive employment. Optional membership in our world-class defined benefit pension plan. A dedicated inclusion, diversity and equity strategy with meaningful opportunities to participate, including our employee-led resource groups. About the Role Reporting to the Manager, Service Delivery the successful candidate will provide technical analysis and support for computer hardware, desktops/laptops/cell phones, printing, telephony systems, collaboration/productivity tools as well as off-the-shelf and customized software for OPTrust. What You’ll Do Provide technical expertise in the administration and support of computer, network, and telephone systems. Ensure proper installation/deployment of computers and peripherals which could include but are not limited to laptops, desktops, collaboration/productivity tools, telephony equipment and multifunction printers. Escalate hardware, software and application issues to the appropriate specialist/vendor as required, after comprehensive initial triage and troubleshooting. Troubleshoot computer, telephony, and network problems; using diagnostic software or other testing methods to identify problems and take corrective action. Available to work overtime as required, supporting business operations for the organization, including providing regular weekend on-call support. What You Bring Undergraduate degree/diploma and evidence of progressive development in an IT discipline. 2 to 3 years of related experience preferably in financial/pension/investment services environment. Comprehensive knowledge of Active Directory/Azure AD/ Endpoint Manager, collaboration/productivity tools, personal computers/laptops/cell phones and peripherals such as multifunctional printers to provide support, implementation, maintenance and troubleshooting services to OPTrust. Proficiency in the Microsoft Office suite of products (including Office 365). MCSE and A+ certificate are assets. ITIL V3 foundations certificate is preferred. Strong customer service skillset. Great networking, relationship building and influencing skills. Strong written and verbal communication skills – ability to communicate ideas in both technical and user-friendly language. Exemplify OPTrust’s values: collaboration and teamwork, integrity, respect, flexibility, excellence, and continuous improvement Please submit your application via Workday by May 21st, 2025. Serving a membership as diverse as ours and investing in a global market means cultivating an environment that embraces inclusion, diversity, and equity in everything we do. OPTrust is an organization engaged in building on our unique and diverse strengths. We know a diversity of backgrounds, cultures, gender identities and perspectives are critical to achieving our shared goals. If you require accommodation at any time during the recruitment process, please send a message to careers@optrust.com, or discuss your needs with the Talent Acquisition Consultant during the telephone screening. We will do our best to work with you and provide appropriate accommodation. As an organization we’re seeking ways to respond to the Truth and Reconciliation Commission of Canada’s Call to Action 92. We are working with the Canadian Council for Indigenous Business to build bridges with Indigenous communities and partners, and we have created an employee-led Reconciliation Working Group that will work with Indigenous experts to identify a path to reconciliation for our organization. We thank all interested applicants, however only those under consideration will be contacted. With net assets of over $26 billion, OPTrust invests and manages one of Canada's largest pension funds and administers the OPSEU Pension Plan (including OPTrust Select), a defined benefit plan with over 114,000 members. OPTrust was established to give plan members and the Government of Ontario an equal voice in the administration of the Plan and the investment of its assets through joint trusteeship. OPTrust is governed by a 10-member Board of Trustees, five of whom are appointed by OPSEU/SEFPO and five by the Government of Ontario.
