At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros! This is an excellent opportunity for an ambitious, career-oriented individual desirous of making an impact in a large evolving and successful global organization. What’s in it for you? Regular business hours Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment. Career development and training opportunities Life insurance, disability and wellness program Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution Paid vacation and sick time and day off on your birthday! Bonus programs that include annual performance and profit sharing Employee discounts on top brands of plumbing and HVAC/R products Education reimbursement for employees Employee referral program Safety shoe reimbursement What you will do: Records and processes inquiries received by mail, telephone and/or through personal customer contact. Provides pricing, availability and schedule information within established guidelines. Suggests additional or alternative products or services that meet the customer needs. Researches and obtains resolution of a variety of customer complaints and issues. Serves as a communication link between the customers and sales staff to assure responsiveness Tracks order activity and alerts appropriate staff of any potential delivery problems Expedites the delivery of specific orders Call customers when necessary to advise shipments delay and/or information necessary to process orders What you will bring: Knowledge of plumbing parts and service is required High level of commitment to exceptional customer service Proven experience in developing innovative Customer Service initiatives Ability to be tactful and diplomatic with customers Consistently meeting deadlines within a fast-paced work environment and works effectively within time constraints Strong analytical and problem-solving skills Excellent interpersonal skills with demonstrated success working in a team environment Excellent communication skills, both oral and written Demonstrated initiative with the ability to work in a collaborative team based environment Highly organized in prioritizing work and multi-tasking Shift: Monday - Friday and working every other Saturday OR Tuesday to Saturday. Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications. Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. Wolseley Canada is part of Ferguson plc, a leading value-added distributor in North America providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. Ferguson is headquartered in the U.K., with its operations and associates solely focused on North America and managed from Newport News, Virginia. With approximately 36,000 associates across 1,700 locations in North America, Ferguson exists to make our customers' complex projects simple, successful and sustainable. In Canada we are the country’s largest national trade distributor of plumbing, hydronic, HVAC/R and PVF products and solutions. Our national network of over 220 branches coast-to-coast supports over 2,500 employees, including our national team of sales and service specialists and our corporate head office located in Burlington, ON. Our continued growth as an industry leader depends on hiring the best talent and helping them build rewarding careers. We believe in supporting the successes and development of our employees because our customers have come to rely on us for our knowledge, dependability and expertise. Come join us if you are committed to investing in yourself and delivering exceptional customer service.
