Manulife’s Global Wealth & Asset Management (Global WAM) segment has embarked on an exciting journey that is transforming the organization by harnessing the power of data and related analytics. This transformation is a key strategic enabler and we are looking for individuals who are passionate about joining the team that will lead this journey. We have an exciting opportunity for an individual who is passionate about harnessing the power of data and brings to the table robust technical expertise coupled with strong communications skills. The Chief Data Office in close partnership with key business stakeholders, Global WAM Operations and Information Services will support the transformation of the organization to ensure data is leveraged as a strategic asset supporting our business goals. The group’s objectives include: A single, central source for data which is easy to access and describes how the data was obtained Data quality continually monitored and accuracy improved Common standards and policies for data governance Flexible reporting tools to access data and adapt to changing business or regulatory requirements The Analyst, Operational Insights Enablement, will be a key member of a team of data professionals responsible for establishing and driving the successful implementation of BI and reporting solutions in Manulife’s Global WAM segment. They will bring together their technical expertise, business knowledge and communications skills to enable deployment and usage of these solutions for GWAM. Responsibilities: Lead development and deployment of operational insights solutions, including data sourcing, ETL, data modelling and data visualizations Apply change management principles and utilize appropriate messaging/positioning to ensure solutions are well governed and successfully adopted by all levels of stakeholders Establish standards and documentation related to data ingestion, modelling and reporting Support development related to the technical capability established in our data quality solution, including troubleshooting issues, process or model automation and expanding functionality or reporting Support the processes related to the adoption of the segment’s data quality monitoring program, including stakeholder engagement, translation of business data quality requirements into SQL code and relevant change management activities to ensure sustained process adoption Leadership: Promote organizational excellence through development of a culture of accountability, innovation and teamwork Build strong employee involvement, engagement and collaboration within and across teams Play role of change agent across the organization Utilize innovative approaches to solve business data problems Strong service orientation Take personal accountability for issue resolution and instill accountability within their team members What are we looking for Undergraduate degree in a quantitative discipline 3-5 years of relevant work experience High business and technical acumen; ability to quickly learn about the business or technologies and apply knowledge to achieve team outcomes with positive attitude and strong work ethic Strong proficiency in data analysis, with broad understanding of data foundationally and technically Hands-on experience creating solutions leveraging a variety of technologies Experience in data ETL, data modeling, database and query language (e.g., SQL, PL/SQL), programming languages (e.g., C#, VB, Python) and subsequent data visualization (e.g., Power BI) Experience bridging the business and technology worlds with the ability to effectively collaborate across teams to achieve desired outcomes Ability to constructively challenge and influence stakeholders Tenacity to push past challenges while maintaining focus on the objective is essential Strong leadership, communication, and presentation skills When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-WAM About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Primary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $61,350.00 CAD - $102,250.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
