JELD-WEN is currently seeking a Field Service Supervisor - Ottawa to join our growing team.
BASIC FUNCTION:
The purpose of this job is to coordinate and supervise a team of regional field service technicians, ensuring that customers are provided with world class customer service in a safe and timely manner. The Field Service Supervisor is responsible for working with Service Coordinators and the Service Manager to build and sustain an effective Service and Warranty team.
PRINCIPAL JOB DUTIES & RESPONSIBILITIES:
Actively support and participate in the company’s safety and health program
Supervise the field service team:
First point of contact for field service technicians
Performance management of field service technicians
Evaluate project sites for future service work; access, materials (needs & delivery), extent of work, etc.
Represent VPI at water tests; document, diagnose and remediate failures
Attend Mock-up and Pre-Construction site meetings
Monitor materials orders, proactively manage OTD, and adjust schedules around delivery challenges
Develop and implement field service best practices & procedures
Ensure Service Reports and completed daily, and information is accurate
Train and mentor field service technicians.
Maintain up to date safety and certification standards
Resolve customer complaints and ensure customer satisfaction
Stay up-to-date on the latest product development and production techniques,
Communicate updates to team members
SCHEDULING:
This position is regularly scheduled to work 5 days per week / 9 hours per day,
Must be able to work off shifts to support/fill in for team
Travel as required
25-50% of travel per year is typical
REQUIRED SKILLS AND EXPERIENCE:
Knowledge and application of basic problem-solving skills
Must possess the ability to learn quickly, be self-motivated and work well independently
Excellent customer service skills
Ability to focus on and prioritize customer need
Ability to communicate effectively in high stress environments
Ability to remain calm and de-escalate conflicts
Must show excellent time management skills, and be able to prioritize activities based on business need
Demonstrated ability to provide sound design judgment and technical knowledge in a professional manner
Must possess strong interpersonal skills and the ability to effectively communicate verbally and in writing especially in high stress situations
High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
Must enjoy working with your hands
Must show strong attention to detail
Ability to lead/supervise others in a project based environment
Bilingual (French and English)
EXPERIENCE:
High School Diploma
5 years in a Field Service role OR 5 years in a manufacturing role OR A combination of the two.
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About JELD-WEN Holding, Inc.
JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.
JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.
What We Offer
Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, retirement program, etc.
JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.
JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
