Want to disrupt an industry by delighting customers? Looking for a job where
your work can have direct and massive impact? Excited to join one of the newest
and most exciting services? Come join a team that is building a product that
will touch millions of people daily.
Amazon Connect is a highly disruptive contact center that enables businesses to
deliver engaging, dynamic, and personal customer service experiences. Amazon
Connect is the result of the ten years of development that went into building
the tools Amazon uses to provide its award winning customer service at massive
scale and launching it as a publicly available service. With Amazon Connect, you
can create your own -based contact center and be taking calls in minutes. Amazon
Connect leverages the power of Artificial Intelligence and the large ecosystem
of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3 and Amazon
Kinesis to provide a truly frustration free, easy-to-use, extensible, and
natural customer experience. With this technology, we are transforming an
industry and the way customers interact with businesses and how agents service
them.
We have a rapidly growing customer base and an exciting charter in front of us
that includes solving highly complex engineering and algorithmic problems. We
are looking for passionate and talented Software Development Engineers to join
us to innovate on this new service that addresses customer needs to build modern
contact centers in the . The position represents a rare opportunity to be a part
of a fast-growing business soon after launch, and help shape the technology and
product as we grow. You will be playing a crucial role in developing the next
generation contact center, and get the opportunity to and deliver scaleable,
resilient systems while maintaining a constant customer focus.
Industry analysts have said, “Amazon Connect is quietly positioned to massively
disrupt by enabling companies to focus on customer service, not service
centers.” and “Amazon is totally disrupting the customer contact center space as
they have many other market-spaces with customer-centric solutions with open
platform integration with assistance from the partner community.”
As a developer on our team, you’ll own code end-to-end from to development, and
work closely with senior technical leaders within the team and across . You’ll
have a sound understanding of computer science fundamentals and practical
industry experience, working across the stack with technology involving modern
web, SOA, NoSQL databases, AI, ML, Big Data and more.
As part of the AWS solutions organization, we have a vision to provide business
applications, leveraging Amazon's unique experience and expertise, that are used
by millions of companies worldwide to manage day-to-day operations. We will
accomplish this by accelerating our customers' businesses through delivery of
intuitive and differentiated technology solutions that solve enduring business
challenges. we blend vision with curiosity and Amazon's real-world experience to
build opinionated, turnkey solutions. Where customers prefer to buy over build,
we become their trusted partner with solutions that are no-brainers to buy and
easy to use.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us
to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why flexible work hours and arrangements
are part of our culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.
